Contact Pearson Support

It hurts my heart that I had no choice but to spend $130 on this etext, because I needed the proprietary statistics software that came with it to complete my assignments. I guess when students have no choice but to buy a software product, the product manufacturer isn’t then inclined to keep that software updated and user friendly. For one thing, there is no turning the phone for a wider view of the tiny text. Only vertical, sorry. And when you try to zoom in it is jumpy and unpredictable, and you’ll likely lose too much text so just keep it tiny and vertical and deal with the headache you will inevitably get. The desktop software isn’t much better. Search function is awful - sometimes terms will come up but when you click on them… nothing. No action. Does it at least tell you what page the term is on? Nope. Tough luck. Try google. And then you can’t zoom OUT - this is wild. I can’t fit the page on one screen/browser. And there are these little ‘tips for success’ on the sides of the pages that narrow the margins, making one long column when what would actually be user friendly is a nice square of text that perfectly fits one page into the browser window. I just don’t understand how this expensive platform can be so bad all around. Is anyone trying at all? Had anyone at Pearson actually tried to use these texts? Cmon guys. Quit robbing people. We’re students, for chrissakes!

I had to download the app because the ebook features weren’t supported in my browser. That’s fine. But the app doesn’t really work either. If I accidentally rotate my screen, the text automatically scrolls all the way back to the top of the section instead of saving my place. It also resets to the top of the section any time I accidentally touch anything that I didn’t mean to, so I have to be very careful. This causes a lot of unnecessary scrolling. Also the highlighter function sometimes works and sometimes doesn’t, depending on the amount of text I’d like to highlight and the location on the page. Every once in awhile I’m trying to highlight something important and I accidentally switch to a whole different section, causing the above problem again. Using this book has been a very frustrating experience. If I could use the browser version I would, but unfortunately I’m stuck with this janky app. Luckily I found a really cheap used copy of the print textbook on Abe books, and it’s only one edition older than the required edition for my class. I definitely recommend any student go the used book route rather than attempt to navigate this fail of an ebook. One star.

This app is not very usable. Controls frequently conflict with each other and make the app a frustrating experience. These small issues pop up frequently. Just trying to highlight text becomes frustrating because the app registers a left or right movement as a movement to read the next section of a text book. Sometimes the highlight options disappears because the app doesn’t think you’re trying to highlight. This means that sometimes you need to use two hands to simply highlight text which is dumb. Reading itself can be annoying because the app is incredibly sensitive in terms of it’s touch controls. Often it will interpret slight side movements as a gesture which results in it going to the next chapter/section. The developers really need to rethink how features should implemented. I would recommend they look at apps such as Pdf Expert implement their controls. Dedicated buttons for features such as highlight or copying text is much less frustrating because the app requires you to be deliberate in what you are attempting to do instead of trying to guess your intentions. Overall this app is the most frustrating experience I have had when it comes to reading text books. Pearson needs to change their approach to how features are implemented.