Contact Macrostax Support

by Hgrrunner

I signed up for Macrostax about a year and a half ago and really loved it. I was able to do weekly planning on the website, create custom recipes, and then use the ‘app’ to makes adjustments on the fly during the week. Loved it so much I joined as a lifetime member just before they launched their new app. Now there is no web version and trying to plan everything on my phone is too cumbersome, eye straining, and many previous features have been removed. The company should have surveyed current users to determine most requested features and implemented them before launching the new app. Now most recipes aren’t available with weight measurements (this is the easiest way for me to cook and serve), and the fill my macros feature still hasn’t been added back. I’ve asked many times for the web version to be reinstated and they say there are no plans for that, but they made sure to add a calculator for counting booze. Priorities are obviously way off.
At least I’m a lifetime member and will hopefully be able to use the app again when new changes come.
On the plus side they do offer many tasty and easy recipes, the ability to customize recipes, and to copy meals or full days throughout the week.

by Meerkatfearkat

I’ll start off by saying that this app is very user friendly & the layout is great, that’s why it got 1 star. Otherwise, it would be zero.

In 6mo of tracking & hitting my macros daily, with the exception of 2 separate weeks for travel, I gained weight. I was so spot on with my food too. I worked out, got my steps in, drank water, all the things. When I reached out for support from the Coach all I got back was being told that I wasn’t doing enough & that I shouldn’t have not tracked on my travel weeks. I felt really dismissed by the coach & wasn’t given any praise for all the hard work I had been doing.

You also can’t adjust your macros. You just have to hope that the quiz you took gets it right. Macros need to be adjusted from time to time & you should be allowed to do this.

When I reached out to ask for a refund, I was given the link to ask Apple to refund me but of course they won’t b/c it’s been so long since I got the app. I feel like if a company doesn’t live up to what they are saying, especially if you follow it to a T, they should help you get your money back.

If you’re thinking about tracking Macros, I explore you to use My Fitness Pal! $80 a month & WAY more helpful, easy to use & you can adjust your macros as needed.

by LittleMissUX

I used this years ago and remember that they would auto add meals to your week to hit your macros. That’s gone now…

This app’s primary functions as a macro target calculator, recipe database, and meal tracker. You need to find the recipes to fit the macros. So, if you think it’s a meal planner- it is not in the least. So, don’t make my mistake and sign up for that if that’s what you’re looking for.

I found it useless for this reason and think having a free trial or demo would have prevented me from making this mistake as their offer is not what I needed. I think their marketing/sale journey is a bit shady and don’t appreciate the lack of transparency. It’s also probably why they have as many poor rating as they do and likely a high churn rate.

That aside- this app could be really useful for users who have no idea where to start with their macros/ideal nutrition profile. But for users like me- who are craaaazy busy, eat pretty healthy already but just wanted a pre-created meal plan to remove one mire thing to think about… it didn’t fit my needs. If you’re that user type- find another product.

I felt misled by their content, so hopefully this clarifies who this will really be useful to 💕

Their recipes do look delicious though!