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First time ordering. Received my order and all seemed okay at first but then noticed the bread I received arrived in a totally ripped bag. Also they gave me pork instead of chicken which I can’t eat. So two of my meal recipes (4 meals total) I couldn’t make. The frustrating thing is rather then reimburse you for the meal that you can no longer make they only refund you for the particular item. What am I supposed to do with rice and peppers if I have no meat? Why should I pay for those items when they serve no purpose to me? What a scam company. I’ll be sure to dispute this charge since they don’t want to do the right thing.

Food has arrived several times warm or in damaged individual containers that were broken open due to the poor packing of the items in the shipping box. Often the shipping boxes arrive completely opened and crushed or otherwise damaged. Customer support only allows you to file an email complaint and then you have to wait for a response, forcing you to invest even more time to something that takes away from your already busy day... I started this service to make my life easier and it’s only made it harder because I now have to manage what should be a simple process of it ever went the way they advertise it to be. Hungryroot doesn’t seem to care because it continued to happen long after multiple notifications of the issues.

Only five people reviewing so far and 4.9 stars. Well, I can say the reviews are fake because the app doesn’t even work yet. It invites you to “choose your free gift” and nothing happens. You can choose “take the quiz” and nothing happens. Assuming if I sign up nothing will happen. The commercial on tv looks good though! And the pictures look very fresh and vegan or whatever they’re supposed to be. Don’t get me wrong, I assume this is a real company since they obviously have enough money to have a professional commercial, but the app isn’t production-ready yet and the reviews are fake so it’s a little sketchy. Not sure I’d be giving these folks my payment information just for nothing to happen. I was really torn about rating. I mean on one hand, ANY app working or not is better than something I could make because I have no idea how to make an app; on the other hand I thought I should rate low to balance out the false highs. Still, there was obviously some effort put into it so balanced out that should be good for two stars. If the company gets up and running they’ll get good reviews that don’t have to be faked.