Contact KicksCrew Support

I am very disappointed in this company. I never received my shoes due to it was sent to the wrong address. You can not speak with anyone to get information from or how to get your items. I would not recommend this company to anyone.

How can I speak to a live person ???? I would like to exchange the size of the shoes I've purchase !! I've followed the process of sending a message for someone to contact me but never received a response. The phone number provided on line does not work !!! This is bad business !!! I will never purchase from KICKS CREW AGAIN !!! and I definitely will not refer anyone to do so !!!!!!!!!! Reading the reviews this company is Horrible !!!!!!!!!!!!!!!!!!!!!!!!!!! I should of read the reviews before I made a purchase !!!! Lesson Learned !!!!

I want to speak to someone in person regarding my order, no one in email is giving me any clear information on my order. I do not expect it to take months for an order to arrive. Your emails say the same thing 5 to 10 working day's!!!! FOR WHAT??? It's been almost a Month Very unsatisfied with how this business is ran!

Please call FedEx and give them my delivery address. On hold at oklahoma city facility. FedEx says shipper (you) has to give new delivery address, which is 7985 E 122nd Rd, Wetumka, ok. I can pick up if you give them delivery address.

I need to speak to somebody about receiving my full refund! I never received the product and fed ex refunded kick crew the full amount! Why am I only getting $135.00 when I spent $434.87?????

I hate kickscrew so much, they dont answer. The maybe answer 1 time a day.

Was wondering when do you think you will have sneakers in stock {GG] nike air max 270 CN 7079;161 If you could let me know Thank You

They have very poor customer service. I ordered a pair of sneakers for Christmas. I placed the order on Dec. 9th to be exact and I have not heard or seen anything from them. I will never order a damn thing from them again. I want to know where my shoes are or where is my money!!

Kickscrew Please answer your customers, I beg you please...I recommended you guys to my friend for sneakers. Now my friend is harassing's me because you guys send the wrong size...I never understood why a company that the customers spend alot of money with treat them like shit.. I will never order anything from you again. Even if you give me the jordans for free. You are the worse company, respond to your customers..

My daughter ordered a pair of Jordan's and because she didn't put the apartment number on the shipping they are stuck at a facility and kickcrew aren't trying to help neither do I see a working number...I do not recommend ordering from this site.

HORRIBLE CUSTOMER SERVICE. WHY PAY $35 FOR USPS. THAT'S CHARGE FOR FEDEX OR UPS. I'M PISSED I WANT MY PRODUCT NOW.

Order No. ks579632 I never received the shoes I purchase. I paid to have my shoes sent out and y'all telling me I have to repay $199 to resend them back out. Send my shoes or give me my money back.

This company is ridiculous. Trying to return a pair of cleats and get a different size. They won't provide me a return label. I have sent them several pictures of the cleats that they requested. Now they want me to get a UV light and take a pic of the insole of the shoe looking for a chinese character that will only show using a UV light! So ridiculous!! Who even has a blue light hanging around the house!!! DO NOT ORDER FROM THIS COMPANY!!! NO CUSTOMER SERVICE THEY TAKE YOUR MONEY AND THAT'S THE END OF IT!!

I’m still waiting on my order I’ve had no confirmation emails no contact with kicks screws but they politely took the $149 that I paid for the item

I have been trying for days to reach someone. The entire sole fell off my brand new $300 sneakers and no one will return my messages.

Worst customer service ever! I have been trying to reach this company for days. I ordered a size 9 1/2 and they sent a 10 1/2. I literally contacted as soon as I placed the order and now they’re being shipped to the facility. I have tried every which way to contact this company and nobody is getting back to me! I do not recommend kickscrew! I paid $110 for these sneakers and now I’m probably gonna be stuck with them!

I need somebody to please contact me ASAP they sent out the wrong size shoes I want a refund

Very bad customer service. I just want to return a pair of shoes. Incorrect size was delivered.

Kicksrew will not respond to my request to send me the return address or label to deliver the incorrect size shoe that was shipped when it clearly states size 11 on the billing statement. Shipment address size 11. At this point I just want a refund. And where is that you have to pay a dollar to chat which someone

I didn’t get. Date for ma sneakers

I have been trying to return/exchange some shoes with KicksCrew. It is hard to find a working phone number and they did not return my email. I'f I can't reach them soon I am going to start reporting this to every site possible!