It’s 2022… you monitor your grid via Satellites, unmanned drones, and various wireless technologies, almost all the power meters are “SMART” and have the ability to share all sorts of data and statistics (in real time) that would be of great benefit to your customers (and their family members) that go UNDER UTILIZED….HOWEVER, you still do not have your own APP for your customers to manage their accounts or communicate with your team of customer service representatives!
You have taken the time, man power, and money to develop this glorified Google Map Safety app, but it’s not really finished, not fully deployed and you tell us it’s by “invitation only” Like it’s some sort of special club….ohhhhh! Awwww! There are only 40 reviews, probably from the 40 customers who have now deleted it from their phone because its of no use to them unless they were “invited” into your special club. And what’s with that 3.3 out of 5.0 stars? Apparently your Club members have turned on you!
Come on guys and gals… this is 2022, this is the great state of California, your headquarters are surrounded by companies whose entire existence is based on their APP (UBER, TWITTER, VRBO)… and this is the best you can do for us? I have resided in homes powered by PG&E my entire life (59 years worth), I want you to be the best there is in this Power Generation and Delivery game… I want to be able to tell my friends living in other states that my Power Company is BETTER than your power company!
But in the meantime, I will follow the link out of PGEReportIt over to some horse and buggy technology called the Internet, and add my EMAIL address (who still does this?) to your special list hoping that one day I’ll be Invited into your group… I’m thinking that it might be faster if I dig out my old TIN CANS and STRINGand “call” someone over there! But I’m pretty sure I recycled them already… this is California after all!