Hippo Home Reviews

have no problems with HippoHome . I am a client of hippo insurance, my roof was damaged and I filed a claim and they came to check, they told me that the cost of the damage is 2,500 dollars but that I have to pay for it because the damage is less than my deductible of $10,250 dollars. They are abusive. I have been with them for 4 years and I have never claimed anything and now they come up with this. please look for another insurance that is not HIPPO

I recently closed on my home they told me hippo was good and all forward 3 months later they decide to cancel my policy out of nowhere and just give me 3 days notice which gives me no time at all to look for another policy wouldn’t recommend so unprofessional!!!!!!

Constantly trying to sell you junk. Entered all my info and got nowhere. Not sure what HippoHome does.

I am not able to login with otp.

Under ‘Weather’ -> ‘Action Checklist’ -> ‘Clear brush in contact with your home’ can not be marked as completed. You select that option and click green ‘Mark complete’ button but the action stays in the list. It’s not checked as completed. Can you fix it please?

I had hippo home insurance for years. Since I sold my home, I wanted to cancel the insurance policy. I called hippo to notify my cancellation. However they charged for another year after I notified the cancellation of my home insurance policy. Now they need proof that I sold my property. After I sent several documents, they still need some other documents. This is SO Ridiculous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Can I just get my money? I DO NOT HAVE THE PROPERTY ANYMORE!!!!!!!!!

I never was able to log into my account which is just another inconvenience to the long list of having hippo insurance. IMO hippo is a scam and if you don’t have them yet avoid them. They took our annual automatic escrow payment then immediately canceled our insurance and are now claiming the payment was 5 days late and want us to have a whole new contract for of course more money instead of just the annual renewal.

Worst support for long term customer. No claims submitted so far with Hippo. Still have bad experience. Don’t recommend.

App is just an glorified web client built to collect your data. Anything other than basic info it just opens the webpage which tells me it’s better in HippoHome . That’s a bald faced lie. Collects all my info and then tells me I have to call. I did. I called Lemonade.

I rarely take the time to leave a review but this experience warranted one. I recently purchased a home and researched some new home insurance options. I used Statefarm before and while they were great, it felt a little outdated from a technology standpoint. I came across Hippo and was impressed with the speed and ease of use. I filled out the east online application including the question of “has your policy been cancelled by another insurer?” My answer was “no” because I just purchased the home. So we started the policy at a very reasonable price and they had an inspector come out a couple weeks later to walk around the outside of the home. 3-4 weeks after that I received a notice from Hippo saying that they’re canceling my policy effective 2 weeks from now with a very vague explanation. I called Hippo to ask what was going on. Explained the situation and then they transferred me to another department where I had to explain my situation again. The person told me that the reason for the cancellation was that the inspector found a few shingles missing on the detached “in-law suite” and that’s the reason for the cancellation. I explained that it’s a detached garage / shed and not an in-law suite and that there are no shingles missing. The person told me that there’s nothing they can do to reverse the decision and I’d need to seek a different insurer. I then said, “so you agreed to coverage based on my application and now I need to go to another insurer and answer “yes” to the question of whether or not my policy has been cancelled by another insurer?” The person said yes and that was that. I reached out to a local insurance company and explained the situation and they were very helpful. While more expensive, they turned around a policy the next day and also told me they’d never cancel my policy without having a conversation with me first. I thought I’d given a new company a try but this experience made me realize the value of a local company who take customer service seriously. I’d give Hippo one star but the online experience warrants a second star. Lastly, while they showcase all their positive reviews in their website, there’s no ability to leave a review once your policy is cancelled. Luckily HippoHome Store allows it.

App hasn’t worked for me since i got the insurance! Always says we’re experiencing some turbulence and they are working on it but it’s been months and still doesn’t work.

Can’t launch HippoHome . Continues to crash on launch. Up to date in iOS, uninstalled and reinstalled HippoHome . Still crashing.

I bought a mobile home last year they gave me a policy for $400 a year. My renewal they told me $717 a year without saying ok they charge my account. I tried to file a claim they said no. State Farm told me $1,050 a year.

HippoHome is good, the additions are great to better keep track of maintenance and repairs. However, the insurance tab should actually show the policy. Hippos been great, the best price for me definitely

HippoHome is very helpful!! 🫶🏻

Best home insurance

Hi All,

What you don’t provide auto insurance?

Was referred to by Susie Flynn form Selectquote. She was graceful!