Contact AwoX HomeControl Support
Company Name: AwoX
About: AwoX HomeControl allows you to control your connected smart home devices.
Build
your virtual home and browse your environment with one finger swipe, or see all
your favorite devices as shortcuts in the home page.
AwoX HomeControl Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: smart.support@eglo.com
Website: 🌍 Visit AwoX HomeControl Website
Privacy Policy: https://www.awox.com/mentions-legales/politique-de-confidentialite/
Developer: AwoX
2 Most reported problems 😔💔
It basically screwed up my bulb. Had to go to the old app.
by Person Named Jere
After I installed the new app and setup with the “account upgrade” I started testing some of the settings.
First of all I can’t go into landscape mode with my iPad, it’s portrait only.
Second when I turned on the candle effect, there WAS NO WAY TO TURN IT OFF. It would constantly flicker and no option or change of brightness or turning off the light and back on could undo the flicker.
I had to go into the old app to fix it, however….
Doing the upgrade made my old account NOT able to sign into the old app. I had to create a new account under my email before I could sign in. And THEN I needed to repair the bulb, so I had to lookup the video tutorial for the log process of turning on the bulb on and off for multiple seconds and whatever it was before it was reset and then I was able to pair the bulb to the old app again. And finally after the reset the bulb no longer flickered.
How do you make a such of a mess of an app update that it basically makes me unable to use my lightbulb.
STAY ON THE OLD APP
useless new version
by MaxDotg
Remain in old app. They say transfer, but you are required to re-pair components in new app and new app never sees them
Have a Problem with AwoX HomeControl? Report Issue
Why should I report an Issue with AwoX HomeControl?
- Pulling issues faced by users like you is a good way to draw attention of AwoX HomeControl to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a AwoX HomeControl customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using AwoX HomeControl.
