Happiest Baby, makers of SNOO Reviews

Purchased a SNOOBIE since the baby transitioned out of the SNOO and I wanted to get the same sounds since our hatch doesn’t have the SNOO sounds. Wellll HappiestBabymakersofSNOO for SNOOBIE is terrible. You can’t do anything on it. It only wants you to create a routine, but that function won’t even work. It gives an “action can’t be completed, please try again” message. If this setting worked it would still be a subpar app. I would like to be able to turn the snoobie on with HappiestBabymakersofSNOO , change the volume, change the colors change the sound, in real time. I have to physically walk up to the SNOOBIE and change it myself. All these capabilities existed on the SNOO app for the SNOO so I’m not expecting some magic app. Very disappointed in HappiestBabymakersofSNOO. It’s pointless to have it since I can’t even set the routine! The developers need to do more to make HappiestBabymakersofSNOO good enough. 0 stars.

Like the title says, the Snoo is great, but for some reason the sleep log shows “No Session” for numerous segments of time, despite the Snoo continuing to run. Currently we cannot rely on the Snoo to do sleep tracking, therefore we have purchased a separate app to fill the gap.

Again, very satisfied with the Snoo and do not regret the purchase - this is a minor inconvenience.

App is amazing!

HappiestBabymakersofSNOO is trash and doesn’t even let you connect to the Snoo. The Snoo WiFi Button doesn’t even stay click and I can’t even connect to HappiestBabymakersofSNOO . It’s not worth your money at all. Don’t buy the Snoo as it never works and isn’t worth all of the stress and hassle. If I could give 0 stars I would…

HappiestBabymakersofSNOO works well, I just wish there was a widget that shows both the sleep session and awake session length. Same with being able to start/stop snoo or raise/lower motion level within the widget

Please put the time stamps on the U chart that shows when baby fell asleep/woke up! It had this on the snoo app but not on this one. I use this to help track my baby’s wake windows

No reason we should have to register and connect the device to the internet to change a few settings.

Was working great and now has stopped tracking in the sleep log page. Main page timer resets everytime I open app.

I’m a first time user and I’m trying to add my snoo. But HappiestBabymakersofSNOO crashes and closes on me as soon as I try to add it. Hopefully this issue gets resolved so I don’t have to return my snoo.

I have my snoo already set up with snoo app but it will not connect to happiest baby app…

I’m changing 1 star to 3. My toddler likes the device. Even tho you can’t set to alternate colors, the sounds are nice. The breathing sound has light that gets brighter and dimmer and the baby likes that. The reason I bought it was to entertain the baby with color light changes. I was initially disappointed you can’t do this, but I think this device is more designed for toddlers trying to learn a routine.

So I like the device okay, but not HappiestBabymakersofSNOO . HappiestBabymakersofSNOO doesn’t let you change the song or colors on demand. It only lets you set future color and song at a specific time.

I am a loyal Snoo parent, it was one of the best products I’ve ever bought. Baby turned 6 months- cue the next phase. Bought Snoobie and am so disappointed. Can’t believe this is the same company.
Why not have snoobie connected to the snoo app!? Why do I have a second, horrible app for snoobie?
My routines are overridden by manual changes. Why is there no way to just hit a button to return to the routine that ought to be underway?
Obvious other flaws: the sync situation is dumb. The charger is way too precarious. The product feels cheap. Is that a microphone in the speaker (middle left)?? If it’s not responsive, why is there a mic, and if it’s not a mic, what is it?

LOVE the idea of the snoobie bc we’ve loved the snoo and I wanted a white noise machine that plays the same noise as the snoo, so I purchased I snoobie. Great, right? Wrong!

Turns out you CAN’T control the snoobie with your phone?!? You can only create ‘routines’ to trigger at a certain time of day. Useless. It should also be responsive like the Snoo right? Nope. It’s not. (This I knew before buying, the lack of phone controls I did not.)

It also took me about 20 tries to connect the snoobie to my phone…at which point I discovered there was no reason for me to do that anyway.

Seriously considering returning it.

HappiestBabymakersofSNOO is terrible. Keep tapping the side of the snoobie and get an error. The support is joke. Don’t buy the snoobie or waste your time with HappiestBabymakersofSNOO.

My main complaint is that partial days are calculated into the weekly overview totals. A day that is currently happening messes with the weekly averages instead of affecting them once over.
I think you should also be able to choose when a day starts (ex: midnight to midnight).
Also, after tabbing through weekly overviews and switching back to the daily overview it always puts you on Sunday so you have to swipe back to the current day. It’d be nice if it automatically put you there when on the current week.

I’ve used the SNOO for my first child, and am now 5 months into using it for my second. I love the SNOO, but I am really not liking this new app. I follow wake windows and it’s hard to see when my baby woke up last without clicking on multiple buttons. If the developers could just add the wake times to the Daily Overview chart that would be awesome!

Looks like they are getting rid of the Snoo app and replacing with HappiestBabymakersofSNOO. I preferred the look of the Snoo app to this but otherwise HappiestBabymakersofSNOO works fine.

The snoo app is more intuitive to use. HappiestBabymakersofSNOO requires more clicks to get to current status of baby and day summary. The new colors and visuals are also hard to look at.

No changes in the house such as WiFi strength, new devices added to WiFi, yet somehow both of the apps “can’t connect” for apparent reason.

The WiFi router is reasonably close to the SNOO. But at least once a week HappiestBabymakersofSNOO just doesn’t work and “can’t connect”. This is annoying and frustrating to deal with after spending a few thousand dollars.

And I know I’m not the only experiencing this issue.

SNOO/Happiest Baby needs to do better.

We love our Snoo for our daughter, but I feel like I am constantly asking for customer support for HappiestBabymakersofSNOO. I miss the Snoo app :(

Most recent struggle is manually entering naps and using the timer for naps outside of the Snoo. We are often on the go and my baby sleeps in different places. For the past few days, whenever I go to enter my daughter’s naps in and push submit it bumps the time BACKWARDS 6 hours. If I try to edit it, same problem.

HappiestBabymakersofSNOO also needs a customer support via HappiestBabymakersofSNOO and not the website. Incredibly tedious to fill out so many forms whenever there is an app issue.

Please add timestamps to the daily log view (like the previous snoo app) Otherwise have to double click in and it’s very annoying.
Also the running time should be the entire sleep not just how long at that level, otherwise hard to follow and know how long baby has been in bassinet quickly. Again this was like the previous snoo app.

Overall HappiestBabymakersofSNOO is ok but I strongly prefer the look and functionality of the old SNOO app. Specifically I wish the daily chart had time stamps that showed you the exact time your child started and ended their time in the SNOO (the way the SNOO app displayed the times on the daily sleep chart). I used that constantly and find it very annoying to not have that information easily available at a quick glance.

Three things HappiestBabymakersofSNOO should improve on

1. If you only have one Snoo device connected to HappiestBabymakersofSNOO that should be the default device and HappiestBabymakersofSNOO should open up to the play/pause button like the Snoo app did

2. The start and end time should be visible on the sleep log screen. I don’t want to have to click into it to see the exact time and it’s just an extra annoying step to have to look at the log and estimate the time

3. The color scheme on the sleep log was WAY better and easy on the eyes than HappiestBabymakersofSNOO

This is our second time renting the SNOO and we think it’s about time to add a sound monitoring function. It’s great that we have cisibility of the SNOO is ‘soothing’ our baby but we wish we could hear our baby as well. Like a monitor. Maybe people have both but it seems like an easy thing to add.

Okay now that you can have multiple snoos in one account, but the daily journal isn’t as functional as the old app and no longer includes the exact times when events started and stopped.

I strongly dislike HappiestBabymakersofSNOO and I was upset when we were forced to move to this one. The colors don’t update unless you quit HappiestBabymakersofSNOO and go back in which is a minor convenience but enough that it’s annoying. I don’t like the colors either.

HappiestBabymakersofSNOO has all of the same features of the SNOO app. It is not as user friendly and just seems clunky. Would appreciate redesigning to a more user friendly experience.

For some reason they decided to deprecate the working snoo app, remove it from HappiestBabymakersofSNOO Store, and force everyone to switch to HappiestBabymakersofSNOO. It’s unstable, buggy, and the UI smaller and harder to use than the snoo app. All I want is my sleep graph and snoo control (and an app that works…)

I hate that with the new app it doesn’t give you time stamps unless you go into the detailed mode, I like to glance at it and see exactly what time different settings were started/stopped.

Update: The developer contacted me after my review and told me it’s a known issue with Eero routers. They told us how to fix it and now HappiestBabymakersofSNOO is connecting. I agree with others that timestamps on the “racetrack” view would be nice but you can find that information by double tapping or going to the other view options. I liked the way the old app looked better but I suppose I’ll get used to this one and it will be just fine.

The new app won’t work. When I open it, it says “Oops! something went wrong. We had an issue loading HappiestBabymakersofSNOO , please wait a few minutes and try again.” I have tried for days to get it to load and it just keeps giving me that message. Thankfully we still have the old app otherwise the SNOO would be an extremely expensive, uncontrollable bassinet. Fix it, please! And definitely don’t deprecate the old app!

I recently downloaded HappiestBabymakersofSNOO due to the other Snoo app being eliminated. This one aeemed to be working fine cor about a week. Then a few days ago it just stopped working. Nothing pulled up when I launched HappiestBabymakersofSNOO . I tried logging out and logging back in but now I can’t get into my account. Tried deleting HappiestBabymakersofSNOO , reinstalling but still no luck. Even rebooted my phone and the problem persists. There aren’t any helpful tips on their FAQ or a troubleshooting team to reach out to. Very disappointing.

I hate HappiestBabymakersofSNOO more than anything. I haven’t been able to see any snoo related data since transitioning over with the exception of a couple of times. I keep getting the message that I need to “try again later”. I’ve deleted and redownloaded HappiestBabymakersofSNOO countless times and still haven’t found any success. I never had any issue with the Snoo app.

HappiestBabymakersofSNOO is horrible. I get multiple errors when trying to log in and have yet to be able to log in in a few days. I’ve got the latest version, have deleted and reinstalled and still getting error messages. Hoping they don’t get rid of the old app for this very reason.

I have been unable to use HappiestBabymakersofSNOO since Friday. It is now Monday….

Also I’d like to be able to edit a snoo session. Sometimes family grabs the baby and forgets to turn it off. This messes with averages and being able to see what is happening with sleep patterns.

We just brought home our newborn and I originally had downloaded the SNOO app when our snoo arrived. After using the snoo the first day I saw that HappiestBabymakersofSNOO switched so I downloaded HappiestBabymakersofSNOO so that my husband and I could both use HappiestBabymakersofSNOO to track our 4day olds sleep pattern. Fortunately the snoo is working but unfortunately you can see NONE of the sleep data for our little one. PLEASE FIX THIS

This new app looks great and I prefer the features in this to the old app, however it has a lot of issues. It will frequently freeze on an old screen, for example it will say it’s on level 1 but if I open the old snoo app it’s on level 3 and soothing my baby. I will hit lock or level up/down and the screen doesn’t change but my snoo does respond! So I have no idea what is actually happening with my baby. Just glad you haven’t sunset the old app so I can hop back and forth between both and get an accurate view. Also, I hate that in the new app says “is calm (baby’s name)” it should say “(baby’s name) is calm”. The snoo app is correct.

The SNOO itself is absolutely amazing and I’m pleased with the functionality of HappiestBabymakersofSNOO . No issues with bugs and it’s very user friendly.

It is mind boggling how bad HappiestBabymakersofSNOO is. You can’t customize anything. Your child has their own unique sleep habits, but Happiest Baby refuse to acknowledge that and force everyone to use the exact same leveling system. Would you like to automate the process of locking the snoo to certain levels? Too bad, you can’t. You have to lock it each time. Need to prevent anything above the 1st level? Can’t. Need to have the SNOO start out doing nothing, then begin moving when your baby is unsettled? That isn’t possible either.

Their customer support also never responds to you. Good luck! Our money is theirs now!

We love the Snoo but have found HappiestBabymakersofSNOO lacking. This is our first time using it but there seems to be no way to adjust settings for the Snoo itself, such as white noise volume. I worry it’s excessive for my daughter and would love to turn it down at times but HappiestBabymakersofSNOO is essentially nothing more than a remote on/off switch for the bassinet.

The Snoo is a game changer with a newborn. It is so much easier to put baby down because it rocks and does the white noise. HappiestBabymakersofSNOO works great and I love being able to see how much sleep she is getting and the patterns with it.

We just had our baby and took her home last week. HappiestBabymakersofSNOO worked for a few days, but has been on the fritz for about 5 days now.

When we try to log into the account, we have gotten different error messages from “oops, something went wrong” to “action can’t be completed, try again later”. At one point I was able to go to the happiest baby website and log into our account from there, but that’s been having issues since Friday (3/15), too.

I sent emails but haven’t received a response. Very disappointing especially considering the cost. Product seems like it could be a great support for new parents/babies but the support from the company seems severely lacking.

Love our snoo but HappiestBabymakersofSNOO isn’t great. It worked well for a week but not won’t connect to the Snoo unless I turn off wifi on my phone. Of course I never remember to do that when opening HappiestBabymakersofSNOO so I have to close HappiestBabymakersofSNOO turn off the wifi and then reopen it to get it to pair, very frustrating for an already busy mom. For a $1700 investment you’d think HappiestBabymakersofSNOO would work flawlessly.

I want to see the internal mic of the device turned into a baby monitor while in use to hear through HappiestBabymakersofSNOO

We are on our second time Snoo and HappiestBabymakersofSNOO user experience has only declined over the past 4 years since our first. We have bought both Snoos used for half price and resold after - I recommend this as the Snoo is far overpriced for how little customization is offered by HappiestBabymakersofSNOO. There is no way to use the Snoo effectively without HappiestBabymakersofSNOO which continues to decline. The physical product is great but HappiestBabymakersofSNOO alone makes the asking price too high.

The most recent app update removed the ability to double tap to zoom into sleep details. Instead they added the ability to track feeds and diapers which is unintuitive and unnecessary. Many better apps like Huckleberry track those things much better, I just need the Snoo to tell me about time in bassinet and levels etc. which is almost impossible to find now. HappiestBabymakersofSNOO has to be manually opened each time to lock the Snoo from automatically turning up levels which should be available as an option but is not. Instead they send me notifications recommending I allow the Snoo to increase speed!! I want to be in charge of how I use the Snoo but it is very difficult to customize. In 4 years HappiestBabymakersofSNOO has added no improvements or increased customization and only become more convoluted and frequently disconnects from the Snoo itself. I wish HappiestBabymakersofSNOO could be as sleek as the physical product and provide me with easy customization of sound levels and motion limits if I want them.

Major issue: In the old version of HappiestBabymakersofSNOO , you could tap “daily” and double tap to zoom in on each session. Now the “daily” view is very glitchy (everything flashes then disappears) and you can no longer zoom into each session to see details. I have to go to the chart screen, click “log”, then click “zoom” in order to view sleep details.

Less major issues: The new features for logging need work. You should be able to enter a start time and end time for sleep sessions, rather than just a start time and duration. I’m not always sure the duration of the nap and have to manually calculate it in my head. Additionally, you should be able to set a start time and then click “timer” and the timer should adjust to the duration based on the start time. If the developers would like users to use HappiestBabymakersofSNOO instead of huckleberry, they should mimic the timing functionality because it’s more intuitive. Lastly, you should be able to click on the time blocks in the weekly view and see the durations/details. Overall, we want to see the details of the time blocks not just the static chart.

HappiestBabymakersofSNOO updated recently to add on all these extra things like logging feeding etc (i already use other apps for that and am satisfied) .. but since the update, I ‘ve had problems connecting AND problems with accurate timings of my baby’s sleep. I used HappiestBabymakersofSNOO to trade his sleep cycles and it’s especially important now that we have started sleep training. I don’t close HappiestBabymakersofSNOO , just “minimize” it …. I also have the background app refresh toggled ON, but when i go to check on my baby’s length of sleep, the timer starts all over. I check the data log and it shows an end to a sleep cycle that hasn’t ended yet. This is beyond frustrating bc I need to know how long he’s been asleep and I can’t even trust HappiestBabymakersofSNOO that is connected to the Snoo? Also. It happened to me 4x already .. the Snoo will disconnect a turn off completely in middle of the night which wakes the baby or doesn’t help him back to sleep — which is the opposite of what this bed is supposed to do!

I cannot zoom daily time sleep anymore , also the sleep time becomes blank when scrolling between days, the main features are broken and UI and functionality of the new features are not good compare to other similar apps . Example: when Im breast feeding I just add 1 s in other apps to track the time when I was breast feeding, but in SNOO app it does not allow me to save less then 1 min , why ?! I don’t need to save time for all breast feeding time , I just need to know approximately time (example 3 hours ago, but I don’t care how long I was breastfeeding). If you don’t have QA Engineer, please hire someone. I’ll remove the review once HappiestBabymakersofSNOO becomes normal again. I wish to have an opinion to downgrade it. Please run a beta version of HappiestBabymakersofSNOO somewhere before roll it out to all users . Just very obvious bugs and someone decided to push it all users.

I don’t like the new version 1.8 to the extent that I need to write a review on 6am when I wake up to feed the baby. The sleep time tracking is not as real time as the old version. I need to refresh a few times for it to update. HappiestBabymakersofSNOO unexpectedly exit sometimes. I don’t need all the fancy features of tracking nursing and diaper, the weekly data, etc. you can have it if you think someone else needs it, but please do the basic feature very well- which is showing the exact time my baby slept during the past 24 hours real time. I liked the chart and was familiar with the double tap, now it changed to ‘zoom in’? Not as user friendly as the old version

There was a new update this week that made HappiestBabymakersofSNOO much worse:

1. I can no longer double click on the daily view to get a detailed look. This is important for seeing how long maps and wake windows are. It was replaced with a zoom button, but that button isn’t available in the “Daily” view.

2. The daily view is way more buggy now and is often missing sleep data. It was caused us to run into the nursery multiple times because it shows the snoo is off, only to see baby sleeping and snoo moving. This morning I couldn’t see any data about baby’s entire night of sleep last night.

3. New features were added to log feedings and diapers. Please make a setting to disable those features if we aren’t using them, as they now add multiple clicks to the workflow for viewing the sleep log.

Please test updates more thoroughly before making the lives of tired parents more difficult. Anyone using HappiestBabymakersofSNOO has paid a premium for a snoo, and at that price point extremely high quality is the expectation.

HappiestBabymakersofSNOO is incredibly buggy and clunky to use now after the most recent update. Please add a feature to disable the feeding and diapering tracking. As other reviews have mentioned, other apps do this much better and the majority of us already using the Happiest Baby app have been using a separate tracker for a while. It also won’t update current sleep data unless you force close and reopen HappiestBabymakersofSNOO , which is frustrating in the middle of the night when you’re trying to see how long they’ve currently been soothed for. I get wanting to add features to encourage people to use HappiestBabymakersofSNOO over other apps but this is a hamfisted attempt.

They forced us to move off of the old Snoo app, which was perfectly fine, onto HappiestBabymakersofSNOO, which is horrible. I've been using it for over a week now and can't stand it. It takes several clicks to see specific details from a sleep session, which is the only thing you actually want to see from the snoo. They are trying to replace other tracking apps like Huckleberry but haven't provided something comparable so I still need to use those apps but now can't even get the sleep info I need. The last thing you want to do as a sleep deprived new parent is spend 5 minutes searching for to timestamps. I have no idea how they let this roll out. Extremely frustrating.

First of all, the racetrack image being the only image now is difficult to use as a method of sleep tracking. We used the other list view where I could see length of sleep session, the breakdown of the levels and actual data for my day.

Second, the update with other monitoring (feeding and diapers) as default is not useful. I have so much space I’m not using or tracking info in taking up my home screens. I should have to opt in to have those on the screen.

Third, it’s upsetting to see it referred to as nursing in the top summaries when you clearly call it feeding below. What an assumption to make.

App will not connect reliably. Does sometimes, not others. DO NOT make the mistake I made and delete the original app, because it is no longer available in App Store. How disappointing for such an expensive product. Also- I emailed their customer support 3 days ago about this issue and haven’t heard back. Not like I’m relying on their product for my infant’s sleep or anything. What a waste of time, money, and sleep!!!

EDIT: after four days of waiting for a response from customer support I was emailed back and told to delete HappiestBabymakersofSNOO and reinstall it. What a joke. We’re dealing with infants here. Not remotely acceptable for a bassinet that cost so much.

Absolute garbage. Remember when we used to have the SNOO app and it worked perfectly because it was simple and easily let us know the times that our baby slept or was being soothed? Well, too bad! Now we have this garbage app instead which is trying to do too much. Message to Dr. Karp: just stop. get some help. don’t try to overcomplicate this. We want an app that shows one thing: the horseshoe arc with specific, visible time stamps where we don’t have to click through anything. Stop trying to revolutionize baby tracking, we’ve got Huckleberry for that. Just stay in your lane and bring back the SNOO app. I’m tired of this…

We love our Snoo! The Snoo app was simpler than the happiest baby app. The most recent update seems a bit glitchy in that we did not get notifications when our baby was being soothed and we were in the other room, but we heard her make noise. When we went to check on her, it was soothing her. We have never had this problem and we have been using the SNOO for four months now. Also, on my app, my log isn’t capturing her sleep on the arch which is my preferred way of reviewing her sleep. My wife doesn’t have this problem.

Hopefully they fix this problem.

I updated app to latest version and we are still unable to properly control snoo settings. There’s is a large and unpredictable lag to connect to snoo, and also between clicking level up/down, lock and pause from HappiestBabymakersofSNOO to seeing it take effect on the snoo. There’s no proper feedback on any of these buttons to see if command was sent or not from app. We have to repeatedly open and close HappiestBabymakersofSNOO , try again and sometimes on a different phone. All in all in can take up to 10 mins to simply lock the snoo level. This is completely unacceptable as this is basic functionality and the quality does not live up to the price point we are paying for this crib. I am extremely disappointed and plan on returning the snoo

I love my Snoo for my newborn baby (and used it for a precious baby), and the idea of having an “all-in-one” app is very appealing. When your baby is first born, you will be tracking pee/poop/feedings/sleep. It can be annoying to go back and forth between apps for all the baby stuff. However, HappiestBabymakersofSNOO has been super glitchy. Occasionally the sleep diagram goes completely blank, and I have to close and reopen HappiestBabymakersofSNOO every time I want the “time since last sleep/feeding/diaper” to update. I also find it to be way too many clicks to get to the list of the daily schedule/what happened during the day. All in all, HappiestBabymakersofSNOO just needs some TLC to be the useful app it could be. I reverted to using the other tracking app for everything other than turning the Snoo on/off.