iTAK app not working? crashes or has problems?

iTAK Status

Published by TAK Product Center on 2023-12-19

The Team Awareness Kit (TAK) (known as the Tactical Assault Kit in the
Department of Defense) application: iTAK is a collaborative geospatial
application to see your teams’ locations, sensor information, videos, chat,
and more in real-time. iTAK supports Department of Defense (DoD) and commercial
sector standards for icons, sensor information, and communication.

I have a problem with iTAK

Are you having issues? Select the issue you are having below and provide feedback to iTAK.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

200.0%

Connection

100.0%

Reported Issues: 2 Comments

By Draecen Gunn 1 year ago

Every time I attempt to connect to a server, it gives me a message saying that the authentication failed. Why?

By mike ricciardi 2 years ago

where do you place the credential on the iphone to connect via ssl

Common dislikes about iTAK app

- Early work to do to make it fully functional

- Looking at Apple Maps through a separate app with limited map editing functionality

- Unable to link the app to a server

- Crashes hard

Have a Problem with iTAK? Report Issue

Common iTAK Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot iTAK app on iOS and Android devices. Solve all iTAK app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

iTAK iPhone Issues and Solutions

iTAK iOS app crashes, not working, errors
iTAK iOS app network issues
iTAK on iOS has black/white screen

iTAK Android App Issues and Solutions

iTAK has errors/crashing/not working
iTAK server network connectivity issues
iTAK has black screen

iTAK iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever iTAK app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix iTAK app crashes or not working on Iphone (iOS):

Close and restart the iTAK app on iPhone
Update iTAK app to the Latest Version for iOS
Uninstall and reinstall iTAK iPhone app
Update your iPhone to the latest iOS version

Fix iTAK on iPhone unable to connect to server/internet connection issues::

To resolve iTAK network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix iTAK black/white screen (blank screen) on iPhone:

Follow the iTAK iOS app troubleshooting guide Here →

iTAK Android App Issues and Solutions

Fix iTAK not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent iTAK app issues:

Force Stop the iTAK App
1. On android, goto "Settings" » click iTAK app. » click "Force Stop".

Update iTAK to the latest version on PlayStore

Clear iTAK App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "iTAK app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch iTAK.

Fix iTAK unable to contact server/ iTAK internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click iTAK » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got iTAK » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch iTAK on android.

Solve iTAK black/white screens issue on Android:

Follow the iTAK android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TAK Product Center, developers of iTAK.

15.38% Contact Match

Developer: TAK Product Center

E-Mail: [email protected]

Website: Visit iTAK Website

About this app

this app is a collaborative geospatial application to see your teams’ locations, sensor information, videos, chat, and more in real-time. this app supports Department of Defense (DoD) and commercial sector standards for icons, sensor information, and communication. Data can be pre-loaded into this app or downloaded from the network (via TAK Server) when available. • Center on self or other objects (e. g.