Purple Status

Last Updated on 2025-03-11 by Tolga Gonulkirmaz

I have a problem with Purple

Are you having issues? Select the issue you are having below and provide feedback to Purple.

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User reports:
No current problems

- Coins have no real purpose in the game.

- No high score aspect.

- In-game home options do not work.

- Too many ads, before and after each level and to get more coins.

- No use for coins.

- Losing people when going up stairs.

- Glitches frequently.

- No points or coins.

- Levels are repetitive and boring.

- No home screen or pause button.

- Zero substance and negative substance.

- Same layout every single time.

Common Purple Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Purple network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Purple App
1. On android, goto Settings » Purple » click [Force Stop]

Clear Purple App Cache and Data:
1. On android, goto Settings » Apps » Purple » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Purple.

On android, goto Settings » Apps or Manage Apps tab.
Click Purple » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Purple » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Purple