Contact Castle Raid Support

by Crankypancake

There was an update and this cruddy game took all of the hard work and gems I had collected building my castle and homes and updated. This would not have been a problem except I had used a lot of gems building my kingdom. Then after the update, they turned the “kingdom” into a different type of game all together. Did they give me back my old, spent gems? No. They started an entirely new system of “kingdom” and gave me no more than someone who had just started the game. I had spent all of that time gathering gems and playing the main game to upgrade my kingdom and I have no more to show for it than someone who had just begun. Was there an option to buy out the old kingdom I had built? No. Was there any sort of “previous supercool kingdom” package? No. Just this awful update that screwed me over. I used to like to play this game. Now it has been weeks since I’ve played. I’ve even been on quarantine for Covid and that couldn’t bore me enough to play this dumb game. I regret ever paying for ad-free.

by JohnnyHiker

I paid money to have the ads removed, but the game still has forced ads after every level. The developers are bold face liars. They will charge you to remove ads, but after they take your money they will continue to have forced ads in the game. Apple needs to investigate this app for deceptive practices.

It would be one thing if they had ads you could watch for free rewards, but in addition to those their are still forced ads you must watch to continue game play between raids. Basically, this app charges you money to remove ads then continues to show you ads even though you paid to remove them. This game is the worst! Avoid it at all cost. It’s 100% a scam!

Any games advertised on this deceptive app should also be viewed as suspect! I want my money refunded. The developers are nothing but common thieves!

by Pipazelbeth

I love this app! Very addicting and fun. However, when I downloaded it back in September of last year, I purchased the ad free option. I offloaded the app because I wasn't playing for a few months, and now the app is giving me ads, despite the settings saying that ads are removed. It's not even giving me an option to purchase the ad-free option again (not that I would), it's just continuously giving me ads. $4 down the toilet. Worst part is, that under the "app support" tab in the app store, it just sends you to the developer's website where there is no contact information. Even Apple doesn't give you the option that there's an issue under "report a problem". So, my best chance is to just complain on here and hope the developers see it.