Contact Tomb Raider Reloaded Support

by Vwukow

I was so excited to play this game (pre-registered), but I can’t recommend it

It’s buggy (like one time I died and resurrected after a boss, and I was trapped with no way out but to exit the stage), which has been fine, but now it’s taken my money. I’m not a big purchaser—maybe up to $50 now

Recently, there’s been a dismantle bug that causes a gray screen after you’ve dismantled an item, which was also fine since 90% of the time I could dismiss it by tapping around randomly. The other times I had to reset. Okay fine again

However now I’ve found that if you tap the dead center, it dismantles your EQUIPPED item, which is devastating, since you’ve probably invested in and equipped your best item. In my case, it was an epic (top tier) item that I had spent a decent amount to get. Granted, this is an egregious problem for any player, but it’s a special kind of annoying when you’ve sunk money

I have the videos of course. I can reproduce. How long will it take Support to answer, if ever? Who knows. Will this be made right? Who knows

Long story short, buyer beware. I wouldn’t spend (again)

by Interstellar1024

Well, I was rather enjoying this game since it’s release date in February 2023, however nearly a year’s worth of progress will be gone since the game just randomly decided to stop loading and get stuck at 48%. No fix.
When you click on the support link in the Apple App Store you are taken to the developers webpage, which has absolutely no contact info. I tried to report a problem to apple directly and I can’t. It won’t let me select the game when I go to report an issue with apple. The only direct support is in the game and I can’t get to it because the game won’t open. How convenient for the developers.
I’ve also tried contacting the developers via their discord server, and there is no contact in there either, and no one in the server who is a so called moderator has a fix for iPhone users or contact info for developers. Only option is to delete and reinstall, which means I will lose all progress so I’m left with a dead game.
The developers need to take responsibility for their bugs! I can’t even contact them and I have heard that even if you can, you will need your tomb raider reloaded game ID. Do people actually have the time to write down a mobile game ID? Very poor on the part of the developers! So mad what a waste of months of gameplay.

by Mr_Sir_2009

Edit: Even worse now. I was under the assumption that adding your apple account and your facebook account backs up the game. So I inquired with others about deleting and reinstalling the game to fix a ton of the bugs, and as long as you are logged into facebook and apple you’re fine. Well, fast forward to now, I lost EVERYTHING, completely restarted the game and guess what? Logging into facebook or apple didn’t help. So I reached out to the support team to see what they could help me with and haven’t heard anything back. So, months of grinding and getting Legendary gear have been lost. Probably will not redownload the game again.

VERY FRUSTRATED with the last update. The game is still broken. I just dismantled an EPIC bullet i had because it froze after dismantling a common item… The screen went black so i tapped it to see if it would move to the next screen and it automatically dismantled it. ALL THAT WORK… gone. Took me almost a month to get that up. So many bugs… I’ll keep playing the game but I hope they make fixes for things like this. Maybe after they’re fixed i’ll give a better review. But as of right now i’m very frustrated…