Contact Castle Clash Support

by Tarjie

These people are greedy! They steal your progress, I been playing this game for about 4 years, signed in almost every single day, A Saturday or Sunday here and there would get busy with the family and not sign in. I in in one day and someone else has taken my guild. I created the guild worked very hard in getting top quality people and putting Shards and gems into it. Only this customer service would say is tell the person that took the leadership to give it back. REALLY!!!!! The person who stole it is not going to give it back, tried that and only got ignored. Customer said sorry for the inconvenience. REALLY!!!!!! They were ok with taking money off my credit card, then wouldnt admit that there is something wrong with the game. If you want to lose money and get slapped in the face be my guess download and play this game. The makers of this are greedy and dont care, they let people use the social chat as a sex chat and dating service!

Your response is a lie. I contacted customer service and everyone else, they did nothing to give me my guild back. You people took and stole something i worked years on. You promote stealing. I gave option after option for you to make this right, and you refuse. The game is a rip off.

by Shl3333

I’ve been playing this game for years, maybe 5? Can’t remember. I never paid for anything, which used to mean slower progress. But lately they implemented new game mechanics and new heroes that are designed to force you to pay.
In the past, when you got a hero, you could level them up all the way and level their skills very slowly but still, it was possible.
Now, when you get one of the new heroes (which could take months to get one) you need another copy of that hero for every leveling up. So to get it to max you need like 10 copies of that hero. So like, 20 years ish until you can level 1 hero all the way. They implemented crippling changes to banish all the free players. As it stands now, the game is not for free players anymore. A new layer of heroes is replacing and overpowering the old ones and you need to spend thousands of dollars to enjoy the game.
I’ve rolled some of the new heroes, but they are useless to me, since I need to roll 300 more of them to level them up. And my old heroes are getting destroyed by the new ones. It’s not even a fair match.
I’m going to uninstall after this review. Goodbye Castle Clash, it was fun while it lasted

by JLowJJ

I have been playing for 4 + years. I haven’t had too many problems up until this past month or so. I sent ticket to them about it and was basically treated like it was the first time I played and didn’t take problem seriously. So I sent another one. Very dissatisfied with the issue. Then they said ok now we need other information dates, times, etc. and I need to go to these other web sites to do it. To get it fixed I need to post it to outside sources. They can’t use their own email system. I don’t have the desire or the time to go to outside links and use different resources to help them and sign up for extra services to resolve their own issues. They don’t have a problem asking for money to play for extras though... and they can’t afford to address issues on their own server email. I have spent plenty here. For what? So they can be lazy. Ok. I can go elsewhere. It’s like calling the bank and they want you to play button tag just so you can get a real person on the phone. Go ahead and hide like they do. I hope it works out for you. Play at your own risk.