The Police Credit Union of CA Reviews

First, regardless of all the benefits, putting my life savings into a credit union with my first responder brothers and sisters is a no brained

With the switch to the new system, ThePoliceCreditUnionofCA is redesigned and modern, however, there are still some spots that need to be worked on.

For example, many of the “buttons” in ThePoliceCreditUnionofCA are just links which open a mini web browser. It would be nice if everything can be done in app. The Chase banking/credit card app is the gold standard. Everything can be done in app.

There are also occasional bugs like “APPLICATION ERROR- we are unable to display your information at this time” when trying to transfer funds

Overall, a great step in the right direction. I’m with Police CU no matter what, but having quality of life upgrades like their new branch in San Bruno, and ThePoliceCreditUnionofCA makes a huge difference.

This new app looks fancier than the old app but that’s the only good thing I can think of to say about it. The new app doesn’t show you your full account number, it only shows the last 4 digits! Also, it doesn’t have ANY of the filters for the statements that the old one had.

Hopefully they will fix this garbage soon.

PS the debit cards are STILL not compatible with Apple/Google/Samsung pay. Ridiculous.

I can no longer see my full account numbers. The accounts can not be grouped anymore and I can’t give accounts nicknames. The bill pay is a nightmare to log into. The screens and fonts are so big, I can’t even view multiple transactions without scrolling so far down the page. Please bring the old app back or at least mirror the old and new app to be more similar. This was a disappointment.

I just downloaded ThePoliceCreditUnionofCA . After some time I was able to set it up… but I can’t set up bill pay. I put my info and hit agree, then it brings me back to enter my info again.

I wish they’d have an app like Bank of America, that’s a piece of cake to use…

Ok just like a lot of other peaple I loved ThePoliceCreditUnionofCA as it was convinount and easy to use. After the recent update it is horrible. I’m not resistant to change but when something is obviously broken it needs to be fixed or at least give up the old app back.

After logging in. I'm always prompted to do a security check because it never recognizes my device. then after the interface is just the mobile credit union site. Terrible downgrade

I’m trying to deposit a check and the auto scensor is off. It won’t center the check photo. The bottom half of check is cut off every time.

App was great before the update. Now I can no longer rename my Accounts and it’s very messy.

Hopefully it will get cleaned up soon!

Your photo reader has issues reading “For Mobile Deposit Only” in cursive or block. Many “take another look” prompts

So clunky. Login much more difficult. Once in navigation okay but so time consuming now to get in. Step backwards.

Terrible since the update. Fix the external accounts problem please.

ThePoliceCreditUnionofCA was a horrid move for the bank.

With they offered Zelle would make things easier for me

I’m literally one ballerina tip toe away from changing banks

Not to be offensive, but this mobile app looks like something you would make during an intro to iOS course in college, minus all of the functionality.

For example, in order to view my credit card transactions, I need to navigate to a new page that loads a browser within ThePoliceCreditUnionofCA (impressively slowly for 2021) in a tiny window where I need to then navigate the desktop version of the Police CU website in order to even see my history. The clunky UI blocks most of the browser anyway, but even if it didn’t, the browser is so slow to respond and small that it’s frustrating to use.

Now, to pay my credit card bill with a non- Police CU account, I need to use the same awful in-app browser. At least in the old version of ThePoliceCreditUnionofCA, the browser was properly sized to the screen of my device. In ThePoliceCreditUnionofCA, I practically need a magnifying class to see what I’m about to pay.

Beyond that example, ThePoliceCreditUnionofCA just isn’t ready for users yet. There’s no reason it should take 20 seconds to load the “settings” tab, there’s no reason for anything to really load that slowly to be quite honest.

Also, I left my phone with the screen off for over 30 minutes, returned, logged into my phone using FaceID, and ThePoliceCreditUnionofCA let my open it from the Home Screen and enter the account. Every other banking/finance app has a far shorter timer until it forces a new login, it should really force a new login every single time the screen is turned off. Even my password management apps force a new faceID login every time I switch between apps, even when the phone is on. My concern is if those extremely Basic security features aren’t addressed, what other vulnerabilities does your online banking stack possess?