Contact Shortwave Support

by AngryHonestReviews

Like many people searching for a better email solution—something that doesn't lack essential features or lethargically sit on long-standing issues—I've tried numerous mail apps over the years. Email is a challenging problem due to its outdated protocol, which imposes strict limitations. Shortwave is by far the best in the market - especially their AI-enabled features.

Since I started using Shortwave, managing my email has been much less painful. It has a clean, responsive interface, and efficiently offloads tasks to Gmail in the background, maintaining a clear separation of responsibilities for a seamless integration. When I've encountered bugs and contacted support, they've responded immediately and resolved the issues promptly.

my favorite feature by far is AI summarization, writing and AI enabled search - which are all paid features. being able to query your email search history via freeform questions has been a real game changer for me!

Shortwave team - reason for 2 star review is the iPad version of the app needs some major quality control! AI features are still broken on my iPad pro 12.9 inch. Whenever you submit a message the dialog window scrolls up and disappears - making it impossible to continue conversation.

by The Fretninja

After years of searching for a Google Inbox replacement I found it!….only for its ridiculously expensive and non competitive pricing structure. To activate this for my work email and personal would be $15/month….$180/year. I don’t mind paying for a great app, but to put this in the perspective:

Spark Mail is 1/3 the cost at $60/year and has similar bundling features, AI summary/composing, AND works with non-Gmail accounts AND has a unified inbox.

Canary Mail, which although different does contain intelligent tools to achieve inbox zero, and has similar AI summary/compose features, compatibility with non-Gmail accounts, and a unified inbox ….and if I go hog-wild and buy their MacOS + iOS bundle I would still only pay $35/year…approx 1/5 the cost. (They also offer a lifetime, non-subscription option).

I could go on. There are many other email app options and few touch Shortwaze’s exorbitant pricing.

I want Shortwave to take my money! Even without a unified inbox or the ability to use with my iCloud email. I ask myself: if Shortwave is better…is it really 3x better than Spark? 5x better than Canary? Its good, but not THAT good.

by JugularVessel54

Shortwave email is a breath of fresh air in an already congested market. Its design is clean, intuitive and user friendly. It is easily customizable with many useful features desired by customers. It also packs in a smart and adaptable AI into its programs, making it an e-mail platform capable of learning how the user uses the app, responds to their emails, and custom-tailoring to its owner’s needs.

However, with vigorous response from its competitors, Shortwave is intentionally limiting its ability to reach the market. Gmail, Outlook, Thunderbird, and multiple other clients also contain AI ability now. While Shortwave beat its competition releasing these features to the public, some features locked behind paywalls or not included make this client more difficult to recommend.
These include read receipts, removal of watermarks, adding more than one email address, adding more than just gmail addresses, etc.

With the refinement of its features by Gmail and Outlook and allowing me to maintain all of my emails in one place, it gets harder and harder to justify keeping Shortwave as my main client as the popular clients have added Shortwave’s main pull, and already offers other features that Shortwave doesn’t offer/hides behind a paywall.

Overall, Shortwave is a fantastic concept but is self-limiting in a game where every edge is necessary in order to make a dent, and make a difference.