Contact Alison Support
Company Name: Alison (Capernaum Limited)
About: Alison offers thousands of free online courses with certificates and diplomas.
Develop new professional skills, improve your CV, or simply expand your horizons.
Alison Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Alison (Capernaum Limited)
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E-Mail: [email protected]
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Privacy Policy: https://alison.com/about/terms-of-use?privacy-policy
Developer: Alison eLearning
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11 Most reported problems 😔💔
I cannot pay for my certificates as blocks my payment credit card becaue has old phone number in Allison. Credit card Milstone troubleshooting with me and Milestone approved, but Alison denied.
I've just finished the module for Intro to Classifying Medical Data. Also completed Intro to Medical Billing- are these for 2 Certficates?Also, I cannot pay for this until Jan 5, 2026. Because I have disabilites, I need to know is there a cus serv phone number I can call? Thank you
I just did the AS9100D Quality Management System (QMS) for Aerospace Industry and my name is incorrect on my certificate. It is Welch Thomas and not Welch Welch. Please correct it.
Every time I try to logged in. my old pass word is not working. I've earned at 12 if not more. Please help!! Thank you so much!!
I paid for my Diploma in financial accounting on the 21st September 2025 and till today no communication or anything Please help me I'm frustrated
I'm 72 and would like to take your free Comprehensive Guide to Wildlife Rescue but have read several reviews that stated that you send out a bill upon completion of the course and I have no interest in becoming certified. Will I still get a bill?
I was trying to pull up my 18 certification
I have unsubscribed to any emails from alison multiple times, but they still keep coming. I have them blocked and they go to my spam folder, but it's annoying that I'm still getting them. How do I get them to stop?
Horrible first time experience
by Mommasarah1575
I have been in the process of trying to get a hold of someone for the last three days and every day it keeps telling me someone from Allison will be available tomorrow. There’s no one available today. I was in the middle of finishing my assessment to receive my certificate and was on question 19 of 25 and have gotten every question right up to that point and all my preassessment test received 100% on. Every time I would get to question 19 it would freeze not letting me proceed and submit for that answer. I would close out of it and go back in would not finish. I’d have to take the assessment all over again. I did five or six times and still the same. I’ve reached out for multiple days now and not getting any results from anyone besides an automated response of, someone will be available tomorrow. This is ridiculous and a horrible experience. I’ve had uninstalled and will be looking for a different route to take for my certificates and certifications from now on.
New User
by Mamama1991
So far, Alison seems too good to be true. I really like the courses available and the depth explained under the courses and careers.
I agree with another review here, it would be super helpful if we were able to “save” a career we’re working towards and take courses based off of the skills and experience necessary to reach our goal, as opposed to simply “rating” the career.
I’m wondering if the premium membership is worth it…. I’m starting a course today and will update my rating as I learn more about Alison.
Newbie
by Mdav57
I’ve started a course and read some of the questions and answers. I like what I see so far so gave it a 3 until I get through more of it and answers to my questions then I will edit this.
I’ve been doing my own handy work since I was a kid. I always read the lowest ratings first and have some questions.
They mention this is created in the UK. The principles of plumbing, electricity, etc are universal. The codes may be different so it’s up to each of us to use our local codes. Is that a fair statement?
Can I get completely through a section for plumbing as an example and complete the entire course without paying the certificate fee or will the course stop short or leave out parts until I pay?
I don’t mind paying for good training and if the certificate is $40 and I learn a lot in the course I’ll pay that even though I may not need the certificate. No one should expect high level training for free even if it’s offered. If I get a benefit.
Are these recognized certifications from some accredited institution? If so, which one.
My main concern is I don’t want to spent 2 hours on a course only to find it stops before it gets to the end unless I pay. If so that should be plainly stated up front.
You are very good at responding. I appreciate that and look forward to your responses to my questions.
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