Contact Joggo Support

by Lady_silverstar

I downloaded this app to try last year, an ankle injury had me unable to use it and I thought I had canceled the subscription, enter today I get charged for another year with no warning, immediately reach out to see if I can get a refund and all they can do is refund 50% on an app I never used. No email reminders on a year long subscription is really dirty, feel like I got cheated and the CS person who emailed me back told me it was my fault, that everyone knows it’s a yearly automatic payment, well I would expect an email reminder, and since I thought I cancel a year ago why would I have reached out to cancel 24 hours in advance?! I thought it was taken care of! Poor business practice, id never download or try again.

Don’t bother reaching back out to the company if they tell you to. Waited a week with no response and tried to get help through PayPal but was denied. This company cheats people out of their money and their customer service is so horrible. They don’t honor their word and will not remind you about the subscription.

by Kaylablah

The app is fine. The running plan works and are easy to follow m, they are within my skill range. The app does not work on my Apple Watch it just will start and then just immediately stop. The meal plan for vegetarian is just a bunch of salads nothing worth looking at, anyone can lose weight eating only salad. The app also does not record your whole run, if you are 1 mile from home and the timed part of the run is over it stops recording where the time stopped.

The marketing for the free after 26.2 miles is false. They will find any excuse to not follow through with that promotion. I saw someone get told they didn’t qualify because they paid with apple. Apple denied my debit and credit card thinking it was a scam, I should have listened. I had start the transaction over to get it to accept my card, which apparently is the reason I didn’t qualify for the promotional refund. They ended up offering me a 50% refund instead. When I denied that they cancelled my subscription and sent some passive aggressive emails about missing me.

So I’ve wasted 3 weeks with app and now have to find something else to use because they cancelled my subscription.

by Megz1134

It wasn’t a horrible app, but I’ve used others that were better. I found myself having a hard time navigating through it. Tracking wasn’t accurate at times. For what I paid, expected a bit more. After 4 runs I gave up. I asked for a refund & this is why I’m giving it 1 star, other apps typically give you a week before charging, Joggo didn’t. Wasn’t like I had used it all month. I paid $33 up front & after 4 runs in 5 days contacted them letting them know my issues & it wasn’t for me. They said since it wasn’t a technical issue they would only refund me 50%. Ok, so lesson learned. Just a heads up to others who may be on the fence before purchasing. If you don’t like it, expect to still pay. Update: received response from Joggo apologizing that the app didn’t meet my expectations during the trial period & my misunderstanding of their refund policy. I WAS NEVER OFFERED A TRIAL PERIOD. Just charged