Contact Joggo Support

by GrandPam0702

Do you not, and I repeat do not purchase this app… I read all of the review prior to purchasing and I really wanted to give this company the benefit of the doubt. My mistake! From the moment that I paid my annual fee, I have not been able to use the app. When I download it, it asked me to pay again… Issue one. Using their suggestion, I contact their support desk, via email, and a response back is that they cannot locate my profile and can I send them a receipt. I have done just that a dozen times… At least. Their response,Again, is that they cannot find my profile link to the email address, the same one I am using to correspond with them, and they asked me to confirm some random email address that is outside of the US. Three times, I have said that is not my email address my email address is… And I repeat my email address. Twice I have been so frustrated I had just asked for my refund back at 100%… They don’t even acknowledge that request. Again stay away… I believe that I have just donated $66 to this ridiculously inept company!!

by Busterbug

I am not new to running, but have gotten out of practice since Covid. I was hoping this app would help motivate, but it made no sense from the get go. After answering providing my age -51, weight 130, and beginner runner since I have not ran in a couple years, was I surprised to find that the app wanted me to run 40 minutes!. I decided to reach out to customer support for clarification, but that was not helpful at the moment. In the meantime, still could not find my running plan that I was supposed to have, so I reached out to customer support again. I did get a response two days later for my first question, but by then decided I wanted my money back. I have been reaching out to customer support repeatedly since, requesting refund, bit have yet to see it. I keep receiving canned emails about everyday, but nothing from customer support. Idid receive a canned email 2 days ago that said Joggo was deleting my account for inactivity. How nice. Will I get my money back now?

by TamLyn0515

100% DO NOT RECOMMEND I purchased a plan for $66 on 02 MAR 21 with running diet… the app is basic at best and you can not do anything outside of the app like listen to music or a podcast or it stops it. I tried using it twice and then chalked it up as a loss. Not realizing I had agreed to automatic renewals and recurring charges I just went in about life… then on 02 MAR 22 when I get charged another $66 I reached out immediately to see how I am can cancel and possibly get a refund because again I have not used the app since MAR 21. They offered to give me a 50% refund since the authorization is in their terms and conditions when you purchase the annual and you have to contact them to cancel (unlike more established fitness apps that promote cancellation anytime… with a click of a button). So at this point I have spent $99 on a service/app I will not use. 100% DO NOT RECOMMEND