Contact Mine Rescue Support

by App-lover79

I have been playing this game for a while and was having fun, until I discovered that the miner does not function the same within each level. He will jump up on small boxes in one and then is unable to in the next, which is the only way to beat the level. Then it’s the same with moving the boxes or walking up inclines to the distance the miner can jump down without dying, you can’t have a character able to perform a task in one level & then take that ability away in the next, especially when that’s the only way to solve the new level.
It seems to me as if you are purposely doing this in order to force or trick your consumers into buying solutions to pass a level. It would be pretty convenient for a “bug” to make these specific things different across levels.
I don’t like being tricked not forced to make pitches just to beat a game. It’s ridiculous!! If you want to charge people be up front about it and charge for the app all together. Don’t rig the game , thats childish and poor business.
If these are bugs, then I suggest you fix it fast, because it’s not looking real good for you right now.

by B.Obe

Would be an absolute 5 starts but for annoying glitches and only one response to 3 emails. (1 per glitch found).
Playing on iphone12. OS 15.4.1

Level 8-14
I sent in the complaint. It only worked after I paid for a hint - after already buying the ad free version. I did the same things as the hint before hand and failed. I think the program gives the green light to the hint but glitches on the regular level.

Level 13-19
Had to use a hint I “earned”. Again, I did the same as the hint previously but it kept failing. It worked with the hint doing the same things I already did.

And now Level 14-1 which doesn’t work no matter what I do. The small crate immediately slides to the bottom of see-saw which keeps it from being able to be tossed to engage the stone on the metal wall. No matter which part of the opposite side of the see-saw I get the large metal box to land on the small crate rolls off and hits the metal wall.

Sort of, thankfully, with update I could skip level tho had to watch an ad I paid not to see. Indy, it seems I’ll never have the satisfaction of “solving” the level.

I wrote to Carry 1st for all of these issues. Only got a reply on the first.

All in all a fun game, but the glitches are frustrating. Now even the update is glitchy. The game keeps prompting me to update and when I accept, it goes to the App Store and only Opens my game again. I assume the update took because I did have the option to skip the level that I didn’t have before.

by Glamisgals

I purchased the app, for ad free game play, because after playing for a few days I was completely addicted to this game. I could still choose to watch ads to increase my coins but I was no longer forced into ads after each level. The game itself is great! It’s fun and challenging and for me very relaxing and I’ve recommended it to several people but after a week of ad free play, I was forced into ads again. There seems to be a glitch and after reporting it several times I can’t get any feedback so I guess I’ll have to request a refund and quit playing because I CANNOT deal with the ads! Hopefully it gets fixed so I can keep playing. 🤞🏼🤞🏼