Eco-Score Status

Last Updated on 2023-04-11 by Mickael LEBRET

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Common Eco-Score Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Eco-Score app on iOS and Android devices. Solve all Eco-Score app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Eco-Score iPhone Issues and Solutions

Eco-Score iOS app crashes, not working, errors
Eco-Score iOS app network issues
Eco-Score on iOS has black/white screen

Eco-Score Android App Issues and Solutions

Eco-Score has errors/crashing/not working
Eco-Score server network connectivity issues
Eco-Score has black screen

Eco-Score iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Eco-Score app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Eco-Score app crashes or not working on Iphone (iOS):

Close and restart the Eco-Score app on iPhone
Update Eco-Score app to the Latest Version for iOS
Uninstall and reinstall Eco-Score iPhone app
Update your iPhone to the latest iOS version

Fix Eco-Score on iPhone unable to connect to server/internet connection issues::

To resolve Eco-Score network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Eco-Score black/white screen (blank screen) on iPhone:

Follow the Eco-Score iOS app troubleshooting guide Here →

Eco-Score Android App Issues and Solutions

Fix Eco-Score not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Eco-Score app issues:

Force Stop the Eco-Score App
1. On android, goto "Settings" » click Eco-Score app. » click "Force Stop".

Update Eco-Score to the latest version on PlayStore

Clear Eco-Score App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Eco-Score app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Eco-Score.

Fix Eco-Score unable to contact server/ Eco-Score internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Eco-Score » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Eco-Score » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Eco-Score on android.

Solve Eco-Score black/white screens issue on Android:

Follow the Eco-Score android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mickael LEBRET, developers of Eco-Score.

About this app

Using various criteria such as the production method, transport, packaging materials or even the brand's environmental policy, a score of 100 points places a product on a scale of respect for the environment, and thus allows it to be compared to other similar products. Thanks to the Eco-Score application, easily scan the barcode of a product, or enter it by hand, and instantly obtain the environmental score. The Eco-Score is a very simple way to visualize the environmental impact of a food product. 1st environmental scan application focused 100% on Eco-Score! The information is taken from the OpenFoodFacts database. Free, fast and efficient!