HotChat app not working? crashes or has problems?

HotChat Status

Last Updated on 2021-02-10 by MOON BRIGHT PTE. LTD.

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Common HotChat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HotChat app on iOS and Android devices. Solve all HotChat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HotChat iPhone Issues and Solutions

HotChat iOS app crashes, not working, errors
HotChat iOS app network issues
HotChat on iOS has black/white screen

HotChat Android App Issues and Solutions

HotChat has errors/crashing/not working
HotChat server network connectivity issues
HotChat has black screen

HotChat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HotChat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HotChat app crashes or not working on Iphone (iOS):

Close and restart the HotChat app on iPhone
Update HotChat app to the Latest Version for iOS
Uninstall and reinstall HotChat iPhone app
Update your iPhone to the latest iOS version

Fix HotChat on iPhone unable to connect to server/internet connection issues::

To resolve HotChat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HotChat black/white screen (blank screen) on iPhone:

Follow the HotChat iOS app troubleshooting guide Here →

HotChat Android App Issues and Solutions

Fix HotChat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HotChat app issues:

Force Stop the HotChat App
1. On android, goto "Settings" » click HotChat app. » click "Force Stop".

Update HotChat to the latest version on PlayStore

Clear HotChat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HotChat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HotChat.

Fix HotChat unable to contact server/ HotChat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HotChat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HotChat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HotChat on android.

Solve HotChat black/white screens issue on Android:

Follow the HotChat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MOON BRIGHT PTE. LTD., developers of HotChat.

About this app

this app, as one of the most popular social applications, covers more than 90 countries in the world. Users can find suitable partners here to chat and video. You can also share your life moments and let more people like you.