Contact Watch Pet Support

by SilverSpider2103

For a while I really enjoyed this game, but I have had several serious issues that have not been addressed. First off, for a while the resources were not enough to last the whole day, I opened a chat about it, and there wasn’t any kind of response for two months, without any kind of answer, just an “hope this helps!” And a couple days ago the game has stopped giving me the free resources it promises. I sent another chat, and have not gotten a response despite it being sent during the working chat hours. I just want the resources I’m being promised. I should not have to pay for resources that should be free. I’ve had this app for more than a year now, and these problems are still happening. Please fix this, I want to enjoy taking care of a virtual pet, but not if the app is going to make it this difficult to do the bare minimum.
Update: I’m going to just delete the app, as much as I care about my virtual pet it’s been multiple weeks since I started having the issue, and no fixes have been implemented. People have been having this issue for months now. I’m sad that after a year of taking care of my virtual pet I have to say goodbye, but it’s better than having to watch it suffer because I’m not getting the resources I need.

by NONei11

I liked this because it’s supposed to be something simple and cute, not some money greedy app that forces you to watch ads all the time but that’s what it has become. I used to get 5 of each supply every day and now I’m not getting them anymore. Better yet, I have actually paid for resources one time before and fallen into the trap of giving my money for a virtual pet which is already ridiculous, but now it’s not even giving me the restock. And why does the app stop me about 5 seconds after I open it every time to give ads. It’s supposed to be a watch pet, similar to a tamagotchi, not a money fishing app. Never thought I’d get so frustrated to the point where I’d actually write a review for a free app. Figure it out, there’s manyyyy 1 star reviews with the same complaint as I. Just because you have a 4.3 star rating on here doesn’t mean everything is just dandy, you should be aiming for 5 and listening to your consumers.

by Philzz

It’s not enough that the free version is constantly nudging you to pay for the app, but now this app company seems to find it necessary to track data across apps. There is no reason an app about feeding a virtual dog requires this data to function. It’s not enough to seek payment, so you’re selling data too?

In addition, I have notifications off as with most apps. Most apps ask you once, maybe twice to turn them on. This app will NOT stop. No, I don’t want to be reminded to feed a virtual dog. No, I don't want to be reminded to feed a virtual dog. No, I don't want to be reminded to feed a virtual dog.

You lost a user and potential customer with these abusive design choices. The art is cute and the widget works well, so it deserves a second star… and without these issues I probably would have been a customer.