Contact Enigma Support
Company Name: Enigma Labs, LLC
About: Every day, thousands of people see something they can't explain in the skies.
Enigma is the first data, research and community platform for UAP,
"Unidentified Anomalous Phenomena," formerly known as UFOs.
Enigma Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Enigma Labs, LLC
Verified email
Contact e-Mail: feedback@enigmalabs.io
3 Most reported problems 😔💔
Email auth is broken; shady owners
by Micropat
Email sign up/in is long broken. I tried the app months ago but couldn’t get registered. I use iCloud Hide My Email for privacy, and do not have any deliverability issues on my end (I regularly do end-to-end testing in the email space, so I certainly determined it’s not an issue on my end).
I also have no reason to trust the owners & operators of this shady LLC — the app requires personal data, but we have no idea who exactly we are entrusting with our personal data. A “low profile” team with unnamed investors, as stated on their website, just isn’t at all an appropriate exchange for our personal data.
The fact that the app doesn’t work with Apple’s Hide My Email is extremely sus.
So, uninstalled again until these two critical issues are resolved. The app otherwise looks interesting; I just can’t use it yet.
Concern Over Map Representation
by EP8&
I appreciate the functionality and unique approach of the Enigma app. However, I was deeply concerned to find that the map only labels Gaza and the West Bank, completely omitting Israel. This choice seems politically charged and detracts from the app’s intended purpose of exploring UFO phenomena. Regardless of one’s stance on the Israeli-Palestinian conflict, accurate and comprehensive geographic representation is crucial. The current map gives an impression of political bias that can alienate users looking for an unbiased platform. I hope the developers can address this to maintain the app’s integrity and inclusivity.
Limited usability
by Another-Friedman
Seems like a toy set up for the purpose of collecting UFO reports for the company. The available information on sightings only gives the option of sorting by date, not location. I’m also uncomfortable with what data is collected by the app and how it might be used by 3rd parties. Deleted it after a few minutes of disappointment.
Have a Problem with Enigma: UFO Sightings & Alerts? Report Issue
Why should I report an Issue with Enigma: UFO Sightings & Alerts?
- Pulling issues faced by users like you is a good way to draw attention of Enigma: UFO Sightings & Alerts to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Enigma: UFO Sightings & Alerts customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Enigma: UFO Sightings & Alerts.
