Invitation Homes Maintenance Reviews

I have been with invitation homes 4 years and every year they add new fees. 10 bucks to pay your water bill. I don’t need them to pay my water bill but its not an option. 35 dollars if i forget my trash can or it blows across the street. 100 bucks if your rent is late. Even if they wont respond about a new fee . 10 buck for a air filter and i have never got the right one. I paid 300 dollars to get a tree removed that died in storm. But they wouldn’t reimburse me for it because i should have let them do it. However they charge me 35 dollars for the hoa notice. I pay an extra 50-100 dollars each month for fees . They raise the rent every year. They are not a good company . Try to get ahold of them is just 30 min on the phone and then your sent to a voice mail. And they dont call you back. I would suggest renting from them. Look them up they are in trouble for there practices and how they treat there renters . When i rented they said they had stone countertops, then i was told they would put them in but 4 years later not done. If something breaks they come fix it but half the time they charge you for it.

This is the very worst company I have ever rented from. I have rented multiple houses and currently living in one house managed by Invitation Homes. I moved in to this house January and immediately found many issues with the house and immediately reported them to the superintendent in charge or walking me through the move in day. None of those issues were submitted apparently because no one came to address those issues. I was patient and waited thinking that the delay was due to them still picking up from pandemic. But nothing so when I started calling nothing was submitted and they had to open new work orders. Well let me tell you that it’s almost July and my issues has not been solved. I am living without a master bathroom and without a kitchen. I reported issues the issues that the house had and a vendor came and removed the sinks and the cabinets and we are still without kitchen and without master bathroom. This is insane I have been waiting for about 2 months for them to build everything back and nothing has happened.

THE CRAZIEST PART IS THAT THERE WERE ACTUAL BIG MUSHROOMS GROWING FROM THE SIDE OF THE TOILET!! They have kept me living in this unlivable conditions for so long!! I keep calling and they move me back to back apparently no one has been able to help me. They keep sending a maintenance person to come and all they do is take pictures and leave. And then what?!?! I have to call back and they re open another work order, for what ? For them to come and take pictures and leave.

I have been paying rent because I do not know better, I don’t know what to do in these kind of situations. I am debating whether to take legal action. I have been slowly getting sicker and sicker and without a kitchen or sink what kind of living conditions are these?!?!?!?

When I try to sign in or change my password, I get a message saying “We don’t have an account matching that email. Please try again or create a new account.” When I try to use the sign up button with the same email address, it gives me a notification saying “This email is in use at multiple locations.” My oven has been broken for months now, and at this point I’m unsure of what else can be done

This is the first time I have used InvitationHomesMaintenance to submit a request. Due to the nature of the request, I would prefer to speak to someone. I have an estimate and do not know how to provide the information.

The site is easy to use but there is a lot of redundancy.

I am so glad that there is now a way to avoid the weekend doofuses who answer the phones for maintenance on weekends and get the whole situation so screwed up. I am glad there will now be a record of
Maintenance requests etc and a way to upload photos, which always got lost and never seen in the original system. Maybe Invitation Homes after
Four Ownerships in five years is Finally coming of age. Gave four stars
On the come. Hoping for five in
Performance.

We have been with Invitation Homes a few years now (5 to be exact). And it’s always an easy breezy process with them. Went to call for my first maintenance issue, and found out they had an app, so hung up and downloaded from App Store. Literally scheduled maintenance request in less than 30 seconds!

Just another way IH makes renting stress free & easy!

Very user friendly

Christ Piterson
Hi did great jobs. Hi showed me how to install
Air filters and how to shut the water off. Thank you Chris.

Your technicians are excellent and are very helpful and a value to your company

InvitationHomesMaintenance is very easy to use and I always get responses right away

Invitation homes response time is to maintenance request is good. I recommend there homes for renting above and beyond other agencies.

He was very patient and took care of everything I asked during my 45 min visit

First time using it. More convenient and faster than calling

Easy to use and they come out right away

Chris Peterson did our walk through and he was fabulous! He answered all our questions!

I’ve been with invitation homes for a long time and InvitationHomesMaintenance has only gotten better.

Been waiting for InvitationHomesMaintenance for a while now! So much easier to interface than over the phone. Great to provide notes and photos of the issue so it gets resolved quickly. I think people are really going to like this.

I put an order in for my heat and they came out on the day that was set and notified me when they were on the way. Once here they did the job, cleaned up and made sure everything was working properly before they left and did it in the most professional way i ever seen. Thanks maintenance man lol