Contact Prodrafts Support
Company Name: EMMO Corp.
About: Prodrafts is a globally popular infinite note-taking app that supports almost
all file formats and attachments. It is the perfect tool for achieving paperless
learning on your iPad.
Prodrafts Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: [email protected]
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http://www.prodrafts.cn/privacyPolicy
3 Most reported problems 😔💔
So close but still buggy and has poor translations in the UI
by RelikLink
For months I had notes I couldn’t open because “Apple Drawing Format is from a future version that is too new”. That issue seems to have finally been resolved.
There are still several poor translations in the UI such as “Rechristen” instead of “Rename”, and “In the Synchronous” instead of just “Syncing”. There are often options that are still in Chinese so I have to translate it myself to figure out what it does. And even though they have a link to help contribute to the translation, not a single one has been corrected for almost a year now even though I have mentioned them more than one.
The entire support menu is in Chinese with links to things like Bilibili and QQ which are not used outside of China. At-least start a subreddit or something for English support.
As for features, this app is packed with em! The only thing missing for me is collaboration. And now that SharePlay can be integrated into any app directly through iCloud, hopefully this is something we can look forward to. A side bar with a folder tree view would be really nice to have too.
Almost There
by Weejiweeg
Cons: Syncing and working across multiple devices can be cumbersome and an issue when other apps do it so seamlessly. In this app, if you’ve had it open on more than one device during work, it will prompt you to select which version to use. Sometimes it also doesn’t update completely in the version you’re working with so you can unknowingly lose data. The Undo features are frustrating to understand as well; it’ll undo the wrong things. Some of the tools or part of the menu are in a different language. I’m not sure why.
Pros: It’s a good infinite canvas to draft, structure, and present your concepts/work.
Can't find data/need English menus
by NickOtoole82
I purchased the premium, so I hope I can get help. I have had only one Prodrafts file open for about a week, I just clicked on it on my iPad and it refreshed, like it was reloading, and now I cannot find my data anywhere on the canvas, I think it wiped all my data! Poor English in the menus does not help, I probably should not have purchased this.
EDIT: am able to export the file as pdf, thumbnail of pdf shows the data is there still, but it's a huge canvas so now I go hunt to find where it is, could take hours lol
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