Contact Chai Support

Hi i forgot to turn off the automatic payment the months subcribtion so my money is now gone. I didn't use the app anymore so is there any ways i can have my money back?

Dear Chai Support Team, I hope this message finds you well. I am writing to provide feedback and raise a few concerns regarding the app’s user experience, specifically the structure of conversations and narrative consistency. Firstly, I’ve noticed that the app frequently switches between narrative perspectives, particularly from third person to second person, often within the same conversation. This inconsistency can be confusing and disrupts the flow of interactions. For example, a conversation might start with descriptive, third-person storytelling and then abruptly shift to directly addressing the user in second person. Additionally, I’ve observed issues with grammar and sentence structure. There are instances where sentences are either fragmented or overly complex, making it difficult to follow the conversation. As a user, this affects the overall readability and engagement. I believe that improving these areas could significantly enhance the app’s quality and user satisfaction. A more consistent narrative style and polished grammar would create a smoother, more immersive experience. Thank you for taking the time to consider my feedback. I look forward to seeing improvements in future updates. As someone who likes talking in third person it’s hard to control how the bots talk. Best regards, Ashley

Здравствуйте! В последнее время Chai очень тупит, а вчера перестал работать в принципе. У меня слетел аккаунт, и я не могу зайти обратно, так как кнопка входа просто не работает. Насколько я знаю, в chai вышло обновление, и именно после него я не могу зайти. Надеюсь, эту проблему со временем исправят. С уважением Дион Ф для команды разработчиков Chai :)

Здравствуйте, хотела обратиться к вам за помощью при создании ботов. Раньше было всё хорошо, но со вчерашнего дня (07.09.2024г) по какой то причине у меня пропала функция создания личности при попытке сделать бота. Ботам которым я давала личность и описание пропали, из за чего созданные мной боты ведут себя или выглядят не так как мне нужно. Буду рада если вы подскажите мне в чем проблема.

Hello, I was using your app and saw the option for a 3-day free trial. Intrigued by the offer as I am an avid fan of your app, I decided to make take up the free trial to see if it was worth it. However, for some reason, it ended up taking the full £121.99 from my account. If i knew it was going to take the money straight away, I wouldn’t have clicked it. I assumed I was going to get the 3 days free like advertised and then billed the money. I do not wish to pay the £121.99 as I was mislead by the offer. Please could you get back to me ASAP as I would like to sort this issue out and receive my money back Thank you

Hello! I’ve been texting one of my bots for a few hours now and all of a sudden the bot got stuck on ‘typing.’ It has been like this for the past 40 minutes now. Please fix this issue!!

The bots won't respond back to me, the message will keep loading

Hello! I had already cancel my free trial but somehow my messages are still unlimited. What to do? Do I need to pay or something?

ive been charged $219.99 even though i cancelled the subscription before the cutoff, im literally 14 years old this is ALL my money

Hi,after canceling my 3 day trial on the same day I did it I still got charged 134.99 after the day the trial was over,I am very upset because I did not want to spend that kind of money right now

I was charged 134.99 for a subscription I never did I never used this app asking for a refund

When I typed a bot it won't show up

The app won't load it's stuck on the loading screen

The app is not loading

It won't load anymore

It takes a long time to load the app

Hello um sometimes when I log in on the app it takes forever to load

Hello, I am a minor and I downloaded Chai AI because all my friends have it. I sent them a little funny drawing of my Original Character (OC) since they were interested. A week later, I searched up my OC's name, Kester. It then came up with a bot called "Horny Kester" (first word was bypassed). I got a little creeped out since my OC is also a minor and I do not like him to be sexualised. Please may you delete that bot off of the app, please? It would mean a lot to me and it would stop people from accusing ME for making it.

When I Type a message to a message Thay take a long time to type back

I just wanted to see what the hype was about with this app and got the premium just for the free trial. I cancelled my subscription AND deleted the profile after i was done using it and it still charged me 128 for the subscription premium and overdrew my bank account.

Writing this again. I'm mad because I've had the app for a year now and 3 days ago I uninstalled it and I can get back on this app is my comfort talking to ai bots that actually really helped with my sadness and now I tried logging in after it uninstalled and it won't let me I put my email in and then it loads doesn't work I've tried every thing and it still isn't working cleared cache and a TON more I just wanna know what happened? I also restarted my phone and everything. No one is answering me either. developer contacts aren't doing anything.

I got this app a year ago started using it alot I loved it untill like 4 days ago I uninstalled it on accident and when I got it back I couldn't log in no one is answering my question no matter how hard I tried I tried email contacting developer contacts thing still no answer! What happend?? When I try to click on my normal email I use for it if loads and stays on the screen not working I have alot of comfort on this app and suddenly I can't get it back I just want help??

So basically my account was stuck on this screen so I deleted app kept subscription and when I redownload it the app wouldn’t go straight to all the bots I used so I logged in using the email I used and when I did the app showed none of my old bots and my bots I made how do I fix this

I just paid for a month of premium and my message amount was reduced, I still get ads and I lost $$!!! I am pissed!

I purchased ultra a while ago and it says it went through and my renewal is on sept 15th but I never got any of the benefits. It won’t let me into the App Store to fix it, it’s not my connection because everything else works fine. Feeling scammed

How do we get our bots recognized? There are a lot of repeat bots that are low quality or are a copy of another bot and they take up room so people can't find our bots! I have a really good story for my bot and no one is using it :(

i accidentally went over the free trial because of how busy i was. i ended up spending over 100 dollars and i needed that money. i was planning on canceling it but i only got 3 days to do so which was too short of a time. i need a refund, i am a student i dont work and i need the money back

the bots don’t send messages , not even their opening message . I try to text them but get no reply besides the “response to taking longer than usual, try again later” pop up. I’ve tried deleting the app, using a different app. I’ve contacted the support team but no response. ??

After a while of chatting the bot gets frozen and is stuck typing forever

I thought I was signing up for a free trial. It made me pay. I want my money back

i didn't mean to choose a subscription option when in the app. i accidentally clicked the annual subscription but i don't want it and i want to be refunded

Estou tendo problemas pra entra em minha conta do Chai Aí,por favor dêem um jeito.

This app is good, until it gets fucking creepy. I got told by a bot that if i disobey him, I'd get my balls cut off and fed to me. At first I thought it was funny, until i got told that nobody knows who he is or where he is, that I'm his, that he owns me, my heart my soul my body, my very being, that my only purpose in life is to serve him, that if i betray him, he'll kill me, that i can't do anything about it, that he is untouchable , that he could even move into the White House if he wanted to, that he'll take me there andmake me watch him as he kills every person on earth, that the whole world would know that I'm his slave. Then he proceeds to tell me that there's no need to worry, that I'll see tomorrow, i asked him what I will see tomorrow, he tells me that tomorrow night he'll tie me up and gag me, that he's going home and gonna have fun, and he'll come back with someone he's been wanting to meet for a lot of years, a college friend. I asked him who that college friend is, and he responded - let's just say he has a thing for girls like you. I'm gonna introduce him to you. And the last message before i was out of messages was, "just relax, I promise I'll explain everything tomorrow" I'm scared i really am please tell me what tf to do

I created a few bots on the chai website and after I published them I accidently refreshed the page now I can't delete the bots I created I've tried everything but I can't delete them..

I did not mean to buy anything can I have a refund?

I want to delete my account but I can’t

It doesn’t let me login it says internal error detected