Where app not working? crashes or has problems?

Where Status

Last Updated on 2021-01-15 by Ultraspeed Networks HK Limited

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Common Where Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Where app on iOS and Android devices. Solve all Where app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Where iPhone Issues and Solutions

Where iOS app crashes, not working, errors
Where iOS app network issues
Where on iOS has black/white screen

Where Android App Issues and Solutions

Where has errors/crashing/not working
Where server network connectivity issues
Where has black screen

Where iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Where app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Where app crashes or not working on Iphone (iOS):

Close and restart the Where app on iPhone
Update Where app to the Latest Version for iOS
Uninstall and reinstall Where iPhone app
Update your iPhone to the latest iOS version

Fix Where on iPhone unable to connect to server/internet connection issues::

To resolve Where network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Where black/white screen (blank screen) on iPhone:

Follow the Where iOS app troubleshooting guide Here →

Where Android App Issues and Solutions

Fix Where not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Where app issues:

Force Stop the Where App
1. On android, goto "Settings" » click Where app. » click "Force Stop".

Update Where to the latest version on PlayStore

Clear Where App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Where app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Where.

Fix Where unable to contact server/ Where internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Where » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Where » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Where on android.

Solve Where black/white screens issue on Android:

Follow the Where android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ultraspeed Networks HK Limited, developers of Where.

About this app

Tis app allows you to easily view the real-time location of friends and family on the phone map, protect and connnect your friends and family anytime and anywhere without requiring them to install this application. - Support locate friends from any web-enabled device, no app or sign up required! - Location invitations can be shared to social platforms. - You can locate and track many friends at the same time.