Collecteam app not working? crashes or has problems?

Collecteam Status

Published by COLLECteam on 2023-11-17

Attention, cette application ne concerne que les assurés dont le centre de
gestion santé est situé à La Chapelle-Saint-Mesmin. Information disponible
sur la carte de tiers-payant ou tout autre support de communication.

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Common Collecteam Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Collecteam app on iOS and Android devices. Solve all Collecteam app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Collecteam iPhone Issues and Solutions

Collecteam iOS app crashes, not working, errors
Collecteam iOS app network issues
Collecteam on iOS has black/white screen

Collecteam Android App Issues and Solutions

Collecteam has errors/crashing/not working
Collecteam server network connectivity issues
Collecteam has black screen

Collecteam iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Collecteam app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Collecteam app crashes or not working on Iphone (iOS):

Close and restart the Collecteam app on iPhone
Update Collecteam app to the Latest Version for iOS
Uninstall and reinstall Collecteam iPhone app
Update your iPhone to the latest iOS version

Fix Collecteam on iPhone unable to connect to server/internet connection issues::

To resolve Collecteam network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Collecteam black/white screen (blank screen) on iPhone:

Follow the Collecteam iOS app troubleshooting guide Here →

Collecteam Android App Issues and Solutions

Fix Collecteam not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Collecteam app issues:

Force Stop the Collecteam App
1. On android, goto "Settings" » click Collecteam app. » click "Force Stop".

Update Collecteam to the latest version on PlayStore

Clear Collecteam App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Collecteam app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Collecteam.

Fix Collecteam unable to contact server/ Collecteam internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Collecteam » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Collecteam » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Collecteam on android.

Solve Collecteam black/white screens issue on Android:

Follow the Collecteam android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at COLLECteam, developers of Collecteam.

76.92% Contact Match

Developer: Collecteam

E-Mail: [email protected]

Website: Visit Collecteam Website

About this app

Attention, cette application ne concerne que les assurés dont le centre de gestion santé est situé à La Chapelle-Saint-Mesmin. Pour simplifier la vie de ses assurés, this app met à leur disposition une application gratuite et disponible sur tous les smartphones. Cette application vous permet également de rester en contact avec this app grâce à la rubrique « Nous contacter ». Information disponible sur la carte de tiers-payant ou tout autre support de communication. Pour se connecter à l’application, il est nécessaire de renseigner l'identifiant (disponible sur votre carte de tiers-payant sous le nom N° de contrat) et le mot de passe associés à votre espace assuré.