Unreal app not working? crashes or has problems?

Unreal Status

Unreal is a space for casual, drop-in chat stories - with friends and other
interesting people around the world. Go online anytime to tell turn-based
stories with the people you follow, or lean back and be entertained by other
storytellers.

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Have a Problem with Unreal: Broadcasted Chats? Report Issue

Common Unreal Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Unreal app on iOS and Android devices. Solve all Unreal app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Unreal iPhone Issues and Solutions

Unreal iOS app crashes, not working, errors
Unreal iOS app network issues
Unreal on iOS has black/white screen

Unreal Android App Issues and Solutions

Unreal has errors/crashing/not working
Unreal server network connectivity issues
Unreal has black screen

Unreal iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Unreal app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Unreal app crashes or not working on Iphone (iOS):

Close and restart the Unreal app on iPhone
Update Unreal app to the Latest Version for iOS
Uninstall and reinstall Unreal iPhone app
Update your iPhone to the latest iOS version

Fix Unreal on iPhone unable to connect to server/internet connection issues::

To resolve Unreal network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Unreal black/white screen (blank screen) on iPhone:

Follow the Unreal iOS app troubleshooting guide Here →

Unreal Android App Issues and Solutions

Fix Unreal not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Unreal app issues:

Force Stop the Unreal App
1. On android, goto "Settings" » click Unreal app. » click "Force Stop".

Update Unreal to the latest version on PlayStore

Clear Unreal App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Unreal app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Unreal.

Fix Unreal unable to contact server/ Unreal internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Unreal » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Unreal » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Unreal on android.

Solve Unreal black/white screens issue on Android:

Follow the Unreal android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Unreal Mega Corp, Inc., developers of Unreal.

60% Contact Match

Developer: Unreal Engine

E-Mail: [email protected]

Website: Visit Unreal Website

About this app

Go online anytime to tell turn-based stories with the people you follow, or lean back and be entertained by other storytellers. this app is a space for casual, drop-in chat stories - with friends and other interesting people around the world.