Contact BirdNET Support
Company Name: Stefan Kahl
About: BirdNet is an IT consulting company.
Headquarters: Carouge, Geneve, Switzerland.
BirdNET Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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E-Mail: [email protected]
Website: 🌍 Visit BirdNET Website
Privacy Policy: https://birdnet.cornell.edu/privacy-policy/
Developer: Stefan Kahl
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Read 4 Customer Service Reviews 😭😔💔
Problem: iPhone SE 2016 running iOS 15.8.3 BirdNET installs from the Apple App Store i.e. BirdNET icon is present on Home Screen and will briefly OPEN... but ~immediately closes (after ~2 secs) and returns to the Home Screen icons display. Observations: 1. Deleted/re-installed App multiple times with no effect. 2.'Immediate App closing' not observed with any other Apps on this iPhone. 3. The installed (so far unused) App shows as 55.1MB ...< is this correct or likely missing some component? Suggestions appreciated. Thank you Ray (sent query to cornell.edu ~ 2 days ago but not yet heard back)
Not able to identify - every single time
by LisaN08
I’m using an iPhone X and I get an error every single time that says “Sorry we were not able to confidently identify any bird species” with an option to view “wild guess.” The wild guess is always a Western Tanager. My husband has a Google Pixel and records at the same time and he receives instant results of a completely different bird, not a Western Tanager. No wild guess. What’s up with that?
Lost all Recordings. Great Otherwise
by Hannah's Ipod(:
App worked amazingly for quite a while, until it didn’t. It would crash every time I tried to open my observations! No updates were available, so I thought maybe I would delete and redownload the app hoping that would help. I naively assumed all my observations would still be there. Wrong. I can surely open my observations list now but it is empty now and everything I ever recorded is gone. Wish there was a way to make an account or something. Really just a way to ensure your recordings are automatically linked to you and retrievable somehow would be nice. I had no way to even save them manually before doing it since it would crash every time! Very upsetting and frustrating :( Loved it otherwise.
Needs features
by Lesfstl
I’ve been using it for a few days and it seems to work pretty well. I only gave it three stars because it needs some features added. The most important feature would be the ability to submit feedback when it offers more than one possibility, in the likely event that we can identify the bird. The second feature would be the ability to import from our own library. I found that if you are in a remote location with spotty cell coverage the app is useless because it cannot connect to their servers. At the least we should have the option to record and select the part to be analyzed and then the ability to save it to be analyzed later.
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