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About: DROUOT.com is the number one auction marketplace in France for Artworks and
Collectibles.


 
  2025-03-05

Drouot com Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



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1 Most reported problems 😔💔

4.8 out of 5

Beware of the default shipping recommendation: The Packengers.

2024-12-29

by Amasagou

I have two separate orders from two separate auction houses still out after a month with the default recommended shipping company by Drouot. “The Packengers” has not even picked up my item from the auction house that I bought in November. Still waiting for an update. They keep giving a pickup date and the date comes and goes. This is the 5 date maybe? My other order is not moving as well from a different auction house. I had problems with them years ago and I ended up canceling the order and hiring another shipper. I gave them another a chance this time because of Drouot but nothing has changed. I might have to dispute all charges with my credit card company. Shipping and auction houses. Drouot should know better and recommend credible companies for their shipping arangements.


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