Contact Moonlite Support
Published by Redwood Ventures LLC on 2023-09-06 About: Add a little more magic to storytime with Moonlite, an easy-to-use, storybook
projector for your mobile phone. Inside this app, you’ll find everything you
need to use the Moonlite projector and storybook reels (sold separately).
How to Contact Moonlite Customer Service/Support
Listed below are our top recommendations on how to get in contact with Moonlite - Storytime Projector. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Moonlite - Storytime Projector. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
44.44% Contact Match
Developer: MyMoonLite
E-Mail: [email protected]
Website: Visit Moonlite Website
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Reported Issues: 8 Comments
By Donna Hutchison
4 months agoI ordered this two weeks ago and have received no communication except continued marketing emails. I have emailed them twice and I’m trying to get a response on chat box and nothing.
By Kelly
9 months agoPlaced an order and charged 10 days ago and have received no confirmation. Repeated emails have not been answered. Anyone know a phone contact? Thx
By Margaret Cohen
1 year agoI have been trying to get return information since I received the projector and stories last week. The projector produces nothing but a blur and is not as advertised. Please help! I need return/refund instructions.
By Linda Simard
1 year agoI purchased yhe projector and 2 extra reels, but went online under devices and the S21 Android is not listed as a phone it will work with. So unfortunately I'm going to have to return it. Where do I send it?
By Christy Cruz
1 year agoBought Moonlite collection used from another mom and request a new activation code. Call me: 702-290-7667 CDT
By Dy3o
App has basic design flaws
The projector gets loose all the time. They should leave the “moonlight” alignment bullseye at all times when you are reading the story. It only comes up when you start the story. What’s the use? It gets mis aligned easily and I have to exit the book to realign it. This is a very poor product. Also, if I want to change language, the projector is blocking the selection. It’s almost as if they don’t test their own products.
By Pb61210
Could be great, but it’s half cooked
Honestly this could be a great app/product but it was put together in a lazy and not thought out manner. Where the sound words are in the story always has spaces missing or added (see screenshot) and the sounds are either way too loud, so soft you can’t hear them, come in late, or are just poorly paired with the word itself. I wanted to love this for my girls.
By Cosmily
Not useful
Received this as a Christmas present for my daughter and finally opened it. I was really disappointed that it’s just a projector. So I have read the stories myself while holding my phone staring at wall or the ceiling. Totally painful for someone with mobility issues. I’d rather just read my daughter a normal book.
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