Contact Moonlite Support
Company Name: Redwood Ventures LLC
About: Omidyar Technology Ventures is a Silicon Valley-based investment firm created and solely funded by
eBay founder, Pierre Omidyar.
Headquarters: Redwood City, California, United States.
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E-Mail: luma23.dev@gmail.com
Website: 🌍 Visit MoonLiTE Website
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Read 8 Customer Service Reviews 😭😔💔
I ordered this two weeks ago and have received no communication except continued marketing emails. I have emailed them twice and I’m trying to get a response on chat box and nothing.
Placed an order and charged 10 days ago and have received no confirmation. Repeated emails have not been answered. Anyone know a phone contact? Thx
I have been trying to get return information since I received the projector and stories last week. The projector produces nothing but a blur and is not as advertised. Please help! I need return/refund instructions.
I purchased yhe projector and 2 extra reels, but went online under devices and the S21 Android is not listed as a phone it will work with. So unfortunately I'm going to have to return it. Where do I send it?
Bought Moonlite collection used from another mom and request a new activation code. Call me: 702-290-7667 CDT
App has basic design flaws
by Dy3o
The projector gets loose all the time. They should leave the “moonlight” alignment bullseye at all times when you are reading the story. It only comes up when you start the story. What’s the use? It gets mis aligned easily and I have to exit the book to realign it. This is a very poor product. Also, if I want to change language, the projector is blocking the selection. It’s almost as if they don’t test their own products.
Could be great, but it’s half cooked
by Pb61210
Honestly this could be a great app/product but it was put together in a lazy and not thought out manner. Where the sound words are in the story always has spaces missing or added (see screenshot) and the sounds are either way too loud, so soft you can’t hear them, come in late, or are just poorly paired with the word itself. I wanted to love this for my girls.
Not useful
by Cosmily
Received this as a Christmas present for my daughter and finally opened it. I was really disappointed that it’s just a projector. So I have read the stories myself while holding my phone staring at wall or the ceiling. Totally painful for someone with mobility issues. I’d rather just read my daughter a normal book.
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