Infected app not working? crashes or has problems?

Infected Status

Last Updated on 2021-08-08 by Luscii healthtech B.V.

I have a problem with Infected

Are you having issues? Select the issue you are having below and provide feedback to Infected.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Infected – COVID-19 NL? Report Issue

Common Infected Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Infected app on iOS and Android devices. Solve all Infected app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Infected iPhone Issues and Solutions

Infected iOS app crashes, not working, errors
Infected iOS app network issues
Infected on iOS has black/white screen

Infected Android App Issues and Solutions

Infected has errors/crashing/not working
Infected server network connectivity issues
Infected has black screen

Infected iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Infected app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Infected app crashes or not working on Iphone (iOS):

Close and restart the Infected app on iPhone
Update Infected app to the Latest Version for iOS
Uninstall and reinstall Infected iPhone app
Update your iPhone to the latest iOS version

Fix Infected on iPhone unable to connect to server/internet connection issues::

To resolve Infected network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Infected black/white screen (blank screen) on iPhone:

Follow the Infected iOS app troubleshooting guide Here →

Infected Android App Issues and Solutions

Fix Infected not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Infected app issues:

Force Stop the Infected App
1. On android, goto "Settings" » click Infected app. » click "Force Stop".

Update Infected to the latest version on PlayStore

Clear Infected App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Infected app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Infected.

Fix Infected unable to contact server/ Infected internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Infected » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Infected » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Infected on android.

Solve Infected black/white screens issue on Android:

Follow the Infected android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Luscii healthtech B.V., developers of Infected.

About this app

Latest numbers for COVID-19 in the Netherlands as reported by RIVM, NICE and LCPS.