Contact Monta Charge Support
Company Name: Monta
About: Monta is the do-it-all EV charging app that unlocks the full potential of owning
an electric vehicle. Carefully designed to put you in full control of your
charging experience, Monta will help you EV better: at home, at work, or on the
road.
Monta Charge Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Monta
Verified email ✔✔
E-Mail: info@monta.com
Website: 🌍 Visit Monta EV charging Website
Privacy Policy: https://app.monta.app/privacy-policy
Developer: Monta ApS
3 Most reported problems 😔💔
No service
by Rounround
I have a Montana account which is loaded with credit. I was trying to charge at a charging point here in the UAE. The charging point was not working, yet continued to charge me when I attempted a charge. Monta sent the (Apple Pay) receipt to my registered email. When I found a functioning charging point and tried to charge again, I was unable to log into my account.
When I tried to reset my password, I received the error message stating that “this email address is not in our database or registered users” though this is the same email that I receipt was sent to just minutes before. I tried calling the support numbers in the UK, but there is no one answering and they have not responded to messages left last week. There is no way to reach Support unless you can log into your account, which I can’t.
Had potential but didn’t deliver
by SbjornH
Updated review :
Devs say they don't charge for more than you use so changing to 2 stars. But that this isn't clear in tbe app is still bad. And that it is faster than other apps as concept i don't think is right.
Other apps you just press - start to charge and that's it.
Original review:
The app looks overall nice. But when it comes down to the basics. Like indicating my credit card has been added it didn’t do a good job. Introducing concepts that no other charge app (I’ve used 20+) forces you to choose from such as - charge full or charge certain kw - timing of start of charge The default options there were not to my advantage. It wanted me to pay for 50kw as standard option. I was just lucky that I saw it. That would have charged my card upfront for more than I would have been able to charge as I was planning to just stay for a short time. It is ok to make money. But to use dark patterns to make me over commit is not
It is not doing it
by Sofithetaximom
I can’t get the schedule charging to work thru the app. I’m disappointed. My charger is capable of do schedule charging but the app doesn’t really allow me to do it.
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- Pulling issues faced by users like you is a good way to draw attention of Monta Charge to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Monta Charge customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Monta Charge.
