Contact Clip Support

by Darylchu

My first problem was when I purchased the monthly pass on Sept 1st, and I was charged $81 three times. Customer service ended refunding the extra charges which apparently takes 30 days to refund.

My second problem happened last Friday (Sept 10th). After I cancelled auto load as I planned on purchasing monthly pass each month. However when I turned OFF auto load, it charged me 30 dollars. I should only be charged the $30 if my auto load is ON and my cash value falls under a certain amount. Clearly this should not have happened as I already have a monthly pass active and I have more than $10 on my Clipper card balance. I called customer service three times and each time they put me on hold to “check something for me” and ended up disconnecting each time. I ended up opening a dispute through my credit card company. It’s just not worth going through Clipper customer service because of their long wait times (anywhere between 15 to 40 minutes) and unreliable call connection. This app has too many bugs that affects my bank account, and is very confusing to use due to bad user experience design choices.

by Radiopixie

I need to travel in the Bay Area for one day only and was trying to make my trip easier by setting this up early but you have to have an IPhone 8 or newer to use a digital card, have to purchase a physical card otherwise. And it says you cannot buy cards at stations?? Going to have to track the stupid thing down in an unfamiliar airport cuz I hope they’d have one there somewhere 🙄. My hop card in Portland does not charge me extra to buy a physical card just because I don’t have five hundred dollars to buy a new phone every couple years. I’m comfortably using an iPhone SE and able to use public transport with it in Portland. What kind of nonsense is this. This is really inaccessible to people who have lower funds or may not be able to buy a card or only need one dang trip. It’s already way too expensive to use a card there based on mileage rather than time or per trip. 13 dang dollars instead of 10 for one stupid day that I won’t be back in the area for who knows how long, I haven’t been there in like six years already.

by Sugaree0621

Don’t bother with this app. I’m furious! I’m taking BART from the new Berryessa station in San Jose to SFO to catch a late morning flight. I’m disabled and need extra time to get to the train. The BART site linked me to this app where I’m supposed to be able to add fare to a virtual card to be stored in my Apple Wallet. The app seems very basic but as long as I get my ticket then I could care less how basic or extravagant the platform is. I got the total fare cost and was able to add $7.05 to my wallet for use to board BART in the morning. My bank pinged me that my transaction went through. However, when I saved my card to the wallet, I received an error message. I tried multiple times to refresh the app, but there was no trace of the $ taken from my bank account. And there are no weekend or evening customer service hours. So I’m stuck not knowing if I have a ticket or not until I get to the station. Trust me- just go to the station to buy your ticket. This app stinks