Liberty My Account Reviews

For over 6 months now Liberty has implemented a new billing system and it is shockingly broken. The old system was antiquated but consistently worked. It was easy and reliable with invoicing and auto pay, but now I’ve received 3 months lumped together, and typically 2 months. Auto pay does not draw on the due date and you never know when it will pull the funds. It is typically 2 weeks late and you can’t change the auto pay date - it is always the due date.

Now, Liberty has added the huge annoyance of sending “your payment is late” emails. I called today to give more feedback and feel so sorry for the staff who have to listen to the problems and apologize but they can’t fix it. I bet staff turnover is high due to this. It makes my bank account reconciliation harder to do because I never know when Liberty will pull their payment, but I can count on it not being anywhere near the due date.

I tried calling customer service, but the auto system says how higher the call volume is and to try another time! I’m sure there is never a good time, but when I have tried to fix this in the past snd the staff are incredibly polite, but nothing changes. Please stop sending your late notices and just fix your auto pay system to run on time. I can’t fix this.

Liberty is a pretty big company, right? They can’t handle the making of a simple app? This is pathetic. - Riddled with bugs, most tabs become frozen or forever hanging and can only be fixed by closing LibertyMyAccount - I have to choose my state every time? Why can’t I just stay signed in? - Reporting an outage doesn’t work, it gives me a pop up asking me to enter a phone number yet there are no interact-able fields to ENTER a phone number. I’m better off just using a browser. I couldn’t stand using LibertyMyAccount for more than 10 minutes.

You can’t pay on LibertyMyAccount , it double charges you every time a payment manages to go through, they don’t even read the meters correctly for the electric, and they have a monopolized stranglehold on the region I live in. Do us all a favor and go out of business or find a competent company to buy you out because you’re killing us here. I’m shocked there aren’t more lawsuits presented against you incompetent worthless excuse for a utilities company.

LibertyMyAccount is the worst. The company uses a third party payment processor and for some reason LibertyMyAccount doesn’t give real time payment information when a payment is made. I’m not sure how we are in the year of our Lord 2023 and an app that accepts payments cannot give real time updates to your account balance but here we are. Unfortunately it’s a utility so I have absolutely zero say in the choice of provider. Zero stars, zero out of 10 would not recommend.

Extremely poor release of an app. First week I tried to open it and it just crashed. When it finally stoped crashing it won’t let me log in. Says doesn’t recognize my account number or my email? They email me every month so no clue why doesn’t recognize it. Then I tried to access using account number from last months bill. Also doesn’t recognize. Who tested LibertyMyAccount? And how much did you pay them to test it? They failed.

I have been a NH Liberty utilities customer for over 7 years. I have had countless concerns with simply logging on to online services, the newer versions each time are worse than the previous. So I decide to download LibertyMyAccount , and when I attempt to log in, (I know my login info, I can log right in on safari) it will continue to give me error messages.
Look I know someone is going to say, “please reach out to our customer service so we can resolve this” but I simply shouldn’t have to do that.
REALLY DISAPPOINTED…

I have been trying to get them to correct my bill since March and I give up, I’m just paying the current balance each month and they can figure out the past due amount that they screwed up. But I shouldn’t have to download an app just to get the stupid print PDF of Pastor Bill link to open. But of course I do because this is the worst gas company ever. I have lived in six states and I am telling you this is the worst gas company ever. If you are thinking of renting in an area that forces you to use Liberty Utilities, just don’t. For real.

Be warned that when you make a payment your balance does not change for a couple of days. Even if you make the payment with a card the balance will not reflect your payment. And then if you accidentally make a double payment because the balance didn’t change when you made your fist payment Liberty will not refund your money for 10 business days. They say they have to wait for the money to post. Well it’s 2022 and money posts pretty immediately, I even called them with my bank on the phone to confirm they all the way had my money and Liberty still refused to refund my money. Even their manager said that it was because of the payment system in LibertyMyAccount. I have never in my life heard of someone having to hold my money for 10 days before being able to refund it, absolutely absurd. And then of course because I literally have no other choice for an electric company I have to bend over and take it. Nothing was done for me as the customer. They just held my double payment of $250 like it was no big deal. And I have to continue to give them my money every month. LibertyMyAccount is trash. Do better.

LibertyMyAccount is free, which is salt in the wound, because I will never be able to be refunded on my time using it.

Horrible interface, Face ID never works on it, and constantly berated to rate app. On top of this, if you leave LibertyMyAccount for even a minute, it will log you out and make you sign in again. This wouldn’t be an issue, except you have to type in your password again, as biometrics don’t work in this sorry excuse of a time-waster.

But at least I can pay my bill online… if it would ever display the correct amount. Turns out I’m behind on my bill by hundreds of dollars because it decides to not show past due amounts seemingly at random.

The only reason I use LibertyMyAccount is it is marginally more convenient than driving through the city to pay the bill in person. I wish LibertyMyAccount developer(s) the worst.

There are constant login issues where I have to force quit LibertyMyAccount to be able to login

Adding a payment will not lest you past the CC numbers and it looks like nothing was typed unless you tap the field again afterwards

The adding payments may not be too much of an issue any more since it appears payments cannot be processed through LibertyMyAccount (even though there is a section to pay and it use to work)

Payment arrangement section is hidden and there is no way to pay against the arrangement while the relevant information is visible (even when you could make payments).

Sending help requests through LibertyMyAccount apparently go into the void, but only after a confirmation email is sent to your email letting you know that they will reach out to you with 48 business hours (at least my 4 requests over 15 days seemed too)

If you just want to see your basic bill info and you can get logged into the system then LibertyMyAccount may be okay

I was Out of town and I couldn’t pay my bill on the website so I downloaded LibertyMyAccount to pay. Sure enough I couldn’t pay on LibertyMyAccount either. A Message would pull up saying try again later. Almost had my power shut off due to this. Can’t see my usage for the months and often times I check my bill a message will say something went wrong try again later. I’m would like to see my usage each month because I was out of town for half of the month and my bill doubled from the month before. Even tho I had the air off and lights off while I was gone. It’s 2022 it shouldn’t be hard to make a app that works decently. If I could give 0 stars I would.

I try to pay my bill all the time in LibertyMyAccount and it doesn’t work no matter what card you use or how many times you try it’s due in 2 days and I can’t pay it since the stupid 1800 number isn’t taking automated payments I can’t afford to drive across town get cash and go on the other side of town to pay it then go back across town to go home that’s way to much gas that we don’t have

LibertyMyAccount never saved my card information when I was able to submit my payments through LibertyMyAccount . I also am not able to save my payment method outside of a transaction, an error pops up every time.

Now, I can’t even submit a payment through LibertyMyAccount ! It’s always “something went wrong on our end” in the error I receive. LibertyMyAccount is not useful when things don’t work as they should. I’m still having to wait until I go home to submit a payment from my laptop, which defeats the purpose of having an app to begin with.

When LibertyMyAccount first rolled out it was wonderful and everything functioned. Then almost a year ago, an update was made that broke the ability to pay the bill using LibertyMyAccount . It hasn’t worked since. Also the has been no communication regather app
Or issues or giving an ETA when it will be fixed.

1. When we get on LibertyMyAccount it shows the balance for only one of three meters. You have to select each individually to try to see the whole bill.
2. Recently LibertyMyAccount does not show the complete bill. I had to call to find out what was going to be charged, and to prepay so I did not get a late fee.
3. Even thought I set my account to auto pay, the transaction does not happen on the selected date.
4. LibertyMyAccount menus are not very intuitive and has to be searched to find the information I’m after.
5. Even though LibertyMyAccount has been up for a few months, I can’t get trending information on previous data.

I live far enough from any of your payment locations that I almost have to pay online. I am charged $1.75 every month as a Convience fee. Convience for what? Doing the work myself? This is like going to Walmart and using self checkout. I don’t get any discounts for doing someone else’s job. It’s frustrating. I know laws have been passed to make accepting card payments less expensive for companies. Maybe you should pass that savings on to your customers.

I love the new app! Easy to manage and complete what you are looking for. No more of needing your account number just to log in snd having to call into customer service for this information. Entering in your payment by credit or debit card needs some improving because as you type the number, it does not display unless you tap in the space for each number. Other than that, I love LibertyMyAccount !!

When I want to know my usage per day I can and even though it won’t save my card info that’s okay I have it memorized and when there is an outage I can just tap on LibertyMyAccount and not even have to make a phone call and see when there is a crew assigned to my area! I think the good out weighs the bad which is just the card info not saving!

I’ve two properties and being able to quickly see the bill for my rental property helps with getting that paid asap. Also I travel a lot so being able to see what I owe when I’m not home puts me at ease.

Slow and length of time searching for information are my issues