Contact Chowdeck Food Delivery Support

by Mr Dandy Evans

This is the most useless food app I’ve ever used in my life home and abroad. I order food a lot, it’s almost like a fun thing to me and when something is wrong with my order, I complain , I sent videos of the wrong order I received from the vendor to this useless company and for over a week they didn’t do anything. They closed my case and told me the vendor told them the right order was sent, meaning my proof (Video) and my order that was obviously wrong meant nothing to them, they lack basic skills to satisfy their customers. This is why it’s not okay to pay before your delivery gets to you. It’s been two days since my last message to their customer service and they never got back to me. Like every other Nigerian company, they only care about making money. Oh before I forget, the prices on their menu is slightly higher than what the restaurants actually sells them so they scam people too.

by Christian Through Buddy

For a food delivery platform, customer service should be as important as the product quality. I placed an order from a restaurant at Chowdeck where my order was delivered with some incorrect items and some of my requested items completely missing.

Chowdeck’s platform has glaring gaps in the following way:
- no way to contact the store. Tried contacting the business through their Google my business page and no luck either.
- delayed customer service. I reached out to chow deck about the issue with my order, there’s no way to call anyone, I’ve been waiting over 24 hours from a response from their customer service team through the app, Twitter and Instagram.

by Xhhbbso

Chowdeck fell off. I do not know how. Chowdeck used to be great , the riders were not as rude from the jump once they pick up the call , the riders handled food with better care and most of all , I never had to wait for two hours to receive !! I mean this isn’t food court. How can I wait an hour 30 for food and ask for a refund and you tell me to wait that you are still finding a rider. I mean do I starve ? I’m more sad than disappointed at this point. Chowdeck used to be so good.