Are you having issues? Select the issue you are having below and provide feedback to Finch.
- Glitching and erasing progress
- No option to save progress online
- Letters to say “complete” for a goal are too small
- Extensive customizing of the bird’s colors
- Buggy/slow on opening
The app was working fine all day and then it stopped showing the correct day and instead went back to yesterday as if it was today. Can't set goals or anything for tomorrow as it's now a day behind.
Well my daughter who loves the app is in absolute tears because we got the purple "oops something's wrong" screen and NONE of the buttons that purport to fix it actually work or click to anything. Please help! We just upgraded our subscription and she is devastated she may lose all her progress. Please help!
Mr. Prickles' store is not working. He lets me receive my daily gift, but the rest of the shop items are completely grayed out.I am on the Android app, if that matters.
Hi, the app is not letting me download a save file so I can transfer it onto my phone. Please let me know how to fix this.
Hello! The shop won’t show anything to buy and even if I refresh it, it still won’t show. Please get back to me asap. Thanks!
Shop is greyed out, unfortunately I lost my data
I am also having the same issue with the shop. It is a gray screen and I am not able to see or purchase any shop items.
I can't see the items in shop.
The shop is all grey and I can't buy anything. I've even uninstalled the app and reinstalled it
Please fix the shop it has showed a notification for days for my free gift but when I click to go to the shop to collect it the entire screen is grey.
Like many, no shop access. It is just grayed out.
The shop is completely glitched out. Nothing has been showing for days :(((
when ever I open the shop it's grey and I can't buy anything
Hi! The shop is not working. When I click on the shopping cart, and I see is grey istead of items to buy from Mr. Pickles.
My shop is all grey and I can’t buy anything
Im having issues with the shop as well, its just grey and I cant do anything, how do I fix this?
Shop isn’t working. Every time I open it there is just grey where the items would be. I even tried saving my data and reinstalling the app and it did nothing. This is severely impacting my want to even open this app pls help
Shop is all gray. Can’t buy items
I can open the shop but doesn’t show any items I can buy it just shows Mr. Pickles the shop bird and that’s it no items are shown
I can't by things in the Shop its just gray
I have a Problem with the shop its just gray and i can't by anything
My shop is showing gray? Why cant i buy clothes for my bird
I am also having issues with the shop! when I hit the shopping cart button it shows that i’m in the shop but the shop section is all gray and I can’t see any items. I just downloaded the app yesterday!
Hello! Just wanna say beforehand that I am in love with the app! It's cute and adorable and has gotten me to write down my feelings. But for some reason I can't see the shop in the top right of the screen when looking at your widget? I can see the button to go to the shop, and when I get to the shop it's just all gray- not the screen but specifically where the items are? I hope this explains my issue well enough ^^"
Hi, I have no access to the app because it keeps crashing. When I try to open it, it just shuts down and I can never get it to stay open for more than 2 seconds. I tried everything besides deleting the app because I don't want to lose my progress. Could you please help me?
Complete guide to troubleshoot Finch app on iOS and Android devices. Solve all Finch app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Finch Care Inc, developers of Finch.
Contact e-Mail: [email protected]
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