Contact Line2 Support

Line2, if you're reading this, you can thank your employee "Brian C" for causing you to lose a customer today. I would give Line2 negative stars if I could. I was a loyal customer for years, but I am now leaving this disrespectful company and will instead use Skype. The customer service from Line2 is the most wildly unprofessional I have ever seen. I spent over 9 hours trying to get in contact with Line2 over a billing issue that I wanted to quickly resolve so that I could pay Line2 and resume using their service. After many calls and messages, I reached a polite man on the phone who tried his best to help me but couldn't. My many emails went unanswered, I often encountered bots who ignored me on the online chat system, and finally, "Brian C" said he would ban me from the online messaging system after I told him that the company was acting unprofessionally and that I would need to delete my account if they couldn't resolve the billing issue. My interaction with Brian was the final straw after many negative experiences over the years with this horrible company (and during the holiday season in a pandemic, how tactless). Congratulations, Brian, you have worsened your company's reputation.

The call quality is like making an international call 30 years ago or like playing the game telephone—garbled and unintelligible. The notifications you receive for calls are also quite inconsistent. Very often, important calls would simply not ring on my iPhone and navigating their convoluted system settings to fix the problem didn’t help. Finally, I decided to port out my Line2 number to a cellular carrier. I continue to encounter problems with the port request from Line2–everything from an invalid PIN (which Line2 provides, btw) to an invalid address (even though it’s definitely my address). I have been calling Line2’s customer service number (on hold for 45 mins before asking me to leave a message, and they never call back) and emailing them (4 messages/tickets started but no reply) but it’s like they know I want to leave their service and refuse to help. This whole company is a nightmare to deal with. If you port your number to them, be prepared to walk away and lose your number, because that’s the point I am fast approaching.

For the past year there are times where the app will just log out entirely. Then it refuses to recognise the credentials to login. This was remedied by a password change before, because it was at least possible to login to the website. Not anymore. It’s now only possible to login to a dashboard link that allows no changes and is currently only useful as a way to view received texts. Being this has been used as a primary phone number for over a decade, only because the alternatives are even worse, it’s difficult to leave. After messaging support and receiving no assistance at all, that even more painful option of leaving the app for good seems even more likely than ever. Why pay for a service that doesn’t work and doesn’t work well when it does and then provides no support to make it work? Typically after a certain amount of time a service that has somehow managed to exist should be expected to improve. In this case it’s obvious that quite the obvious is true. No Thank You Line2.