Contact PlantIn Support
Company Name: Vortemol Limited
About: PlantIn is always there for you!
With our care plans, you will learn how to
identify a plant, how often to water your trees, or why the leaf on your flower
turned brown.
We have a wide variety of features that every green thumb would
fall in love with:
► Watering Calculator
This feature will help to figure
out the right amount of water your green pet needs.
PlantIn Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with PlantIn: Plant Identifier・Care. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact PlantIn: Plant Identifier・Care. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Vortemol Limited
Privacy & Terms:
https://legal.myplantin.com/vortemol/privacy_policy.html
https://legal.myplantin.com/vortemol/terms_and_conditions.html
Read 30 Customer Service Reviews 😭😔💔
I subscribe to Plantln with a free trial membership. I have been charged for year subscription in 5/31/24 $54.18 Weekly subscription 5/30/24. 7.58 Weekly subscription 6/10/24. 7.58 Weekly subscription 6/18/24. 7.58 Meanwhile I cancelled subscription within my free trial offer. I want credit back to my account for all charges total $76.92
I had a three day free trial that I needed to cancel before tomorrow I followed instructions on how to cancel but it doesn’t work
I would like to cancel my subscription please. Thank you
I signed up for the trial and cancelled but it charges my card every month
Unsure how to cancel, due to displeasure of the app… I will be disputing the 1 charge I am hoping it will be reversed prior to this..
Trying for days now to cancel this application after the free trial and have had no success need help
I unsubscribed but still they charged me 2500/- rs they are big time frauds and now I don’t know how to contact them
I need to cancel this subscription. Why is there no number? This shouldn't be happening. I DON'T WANT THIS SUBSCRIPTION
How do you cancel? I have tried all online info this is a rip off and will be reported to my bank. Cancel the free trial!
I don't remember ever paying for subscription. I thought I was trying it one time, and I was charged for 19 weeks in a row at $8.53!!! This is fraudulent. I would like to be reimbursed for the 18 extra weeks.
I purchased a premium month and the app charges me again when asking a diagnosis question of the plant …
they charged me over $60.00 dollars when I only did a free trial this a scam
I signed up for a free trial but it somehow charged me for a lifetime premium membership. I do not want this and will dispute the charge if it is not refunded. Please refund total scam how we gong to do that i can SER that more people had this problem please answer me back whit Good help this is not oké 🥲
I want my refund, I did not purchase any subscription in ypur app. I cancelled my free trial subscription within the 3 days and that was yesterday.
DO NOT AGREE TO ANYTHING. THIS IS A FRAUDULENT SCAM. I HAVE 230.00 IN FEES ASSOCIATED WITH THEM CONTINUING TO RUN THEIR ILLEGAL ERRONEOUS "SUBSCRIPTION FEE" I NEVER AGREED TO.
I want my money back i didn't order a subscription
I canceled my subscription within the three days trial. A month later it’s showing as cancellation initiated. Scam I better not get charged.
I canceled my subscription during the free trial and was stilled charged. This is illegal and if I do not receive my money back in my bank account I will take further actions! This app is a total scam and STEALS peoples money when they cancel during the free trial but the company still charges the individual. Plus the app does not even identify plants and diseases correcrly.
I signed up for a free trial but it somehow charged me for a lifetime premium membership. I do not want this and will dispute the charge if it is not refunded. Please refund total scam
I canceled my subscription within an hour of the free trial and was still charged $31.00. I would like my refund
I downloaded this app from App Store - no price was showing. Once the app downloaded it then asked me to select which subscription I wanted to purchase. I didn’t want to proceed with purchasing, so didn’t continue and Cancelled the subscription. I downloaded this app and never asked for Premium access to it, I just wanted to use the free version. But I see that I have been charged for the Premium access for $29.99. Can you please cancel this subscription as I don't need one and refund the amount deducted.
I downloaded the plantin app and signed up for a 3-day free trial. By the end of the first day I decided I did not want a subscription so I cancelled the subscription in the app which gave me a message saying "your request will be reviewed" I had thought this meant it was all fine and there is nothing else for me to do. Two days later a subscription fee was billed to my account - charging me a years subscription. I tried to get in contact, sending emails and feedback and have heard nothing back. I am so frustrated that I haven't had a reply or an explanation of what might have gone wrong. Never have I ever had a problem like this with any other app I have used. So unhappy about this, I will keep leaving bad reviews until I get acknowledged via a reply to my emails.
I have the PlantIn app, and i love it. I do have a request to improve the app for avid gardeners. Is it possible to add a feature that allows you to organize “my plants” by categories I choose. Basically files to quickly be able to locate a particular plant. As well as a feature to go back to what next needs to be watered and one that shows what next needs fireflies fertilizer and another that displays next to need cutting. Thank you! Holly
I signed up for your 3 day free trial. I do Not wish to sign up for your app. Thank you
I clicked on this app today and downloaded it without first reading details. I would like to cancel this subscription please. Thank you Kind regards Glenys MacAskill
Good afternoon, O want to cancel my signature at App PlantIn. O think that occur a mistake. What do I need To do? Thank you.
Hi there, I was curious about the app, so clicked on it in the App Store - no price was showing, it only said GET. Once the app downloaded it then asked me to select which subscription I wanted to purchase. I didn’t want to proceed with purchasing, so didn’t continue and deleted the app. I’ve now been charged $89.99 which I believe is one of the subscription options, which I didn’t select. It was not clear at all that there was a subscription fee, and I’m disappointed that after not selecting any of the options, I’ve still been charged. Could you please reverse this charge, I don’t wish to use the app and didn’t want to pay any fees for it. If you need any other info please let me know. Many thanks, Tracey
Really Difficult to Cancel Subscription
by EvergreenEmily
I am not one to typically leave reviews, but this has been especially challenging for me and I hope that the company can read this and make some changes or someone else who is passionate about plants and wanting to learn more can proceed with caution. I really support the idea of the app, and think that with some changes to the payment system it could be a helpful idea,However, I have been trying to cancel my subscription for many months and the app would continue to charge me weekly even when under the settings of the app it says I am not subscribed. So, that means there were many months that I was paying for the app and not able to use it. As a student who budgets my time energy and finances extremely meticulously, this was infuriating at times. It felt violating and really shady. I ended up needing to contact Apple to be sure that my subscription was removed.
This was gas money, food money, and how I was supposed to meet my basic needs. I do not have nine dollars for times a month to spare for a "donation" I did not sign up for.
Very disappointed in this -
maybe The company could issue me a refund as I was not able to use the app during the time that I was paying for it. if that happens, I would be happy to make an addendum to this review. Otherwise, I recommend highly against purchasing this app.
Be aware of in-app purchases!
by Missjday
I am told after the fact that in-app purchases are processed separately, and they do not issue refunds for erroneously made purchases!! Unfortunately, I can’t say that I have had much opportunity to make use of the app yet, but so far it seems adequate. I do, however, take issue with the response I received when I asked for a refund of a extraneous billing. I signed up early Jan for the free 3 day trial. Before I was charged anything, I upgraded to a lifetime subscription and was promptly charged. A couple days ago, I received a receipt for two separate charges in addition, which reflected two separate weeks of subscription on top of the lifetime subscription. I immediately sent a message inquiring about the charge to which I received this response: “The lifetime account is a one-time in-app purchase so it won’t be listed in the subscriptions list while the subscription is a recurring payment so they are processed separately. …Please be advised that according to our Subscription Policy, all purchases are non-refundable. Please be advised that agreed to the terms when you paid for the subscription. We are sorry if this brings you any inconvenience and would like for you to consider making use of the situation by trying out our service.” I received a similar response when I attempted to clarify the error. BE AWARE!!
Updated, do NOT recommend, waste of money
by Brian.hyson
The app is helpful. The watering schedule has improved the health of my plants and the ID feature works well. The sickness diagnosis does not work very well and the notifications only show up about 30% of the time. The notifications were the biggest selling point for me and now it’s hardly worth it. A notification app where the notifications don’t work isn’t worth $50 to me.
Update after about a year: notifications never work. I’ve reinstalled, checked settings, there appears to no explanation for why I never get notifications for when to water/fertilize. This morning I tried to identify something growing near the base of my ivy and as usual, the automatic identifier didn’t come up with anything. I started a message to the botanist for help and every time I hit send got an “unknown error.” This happened about 6 times, restarted the app, same error persisted. Eventually, after hitting send, I was directed to the page asking me to pay $20 for help service. Apparently my $50 premium lifetime membership doesn’t include help? This overpriced, broken app keeps asking for more money for what? Additional broken services? Reduced rating to one star.
Have a Problem with PlantIn: Plant Identifier・Care? Report Issue
Why should I report an Issue with PlantIn: Plant Identifier・Care?
- Pulling issues faced by users like you is a good way to draw attention of PlantIn: Plant Identifier・Care to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a PlantIn: Plant Identifier・Care customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PlantIn: Plant Identifier・Care.
Stop Ridiculous Charges.
Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.
Get Started now →
