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I hate this app so much. They really need to do something about not being able to lock your phone or leave the app while the timer is going, and that you have to log back into the app EVERY time. You cannot leave the app and come back to it without having to log in again. The first time I did a test I exited the app when the timer was going (my fault for not seeing that in the directions). It automatically marks a test as used as soon as you scan it so if you exit the app at all before the timer is done, you can’t enter the results. Since then I haven’t had any issues, but it’s been annoying. Today I did a test and left the timer running as usual, but my phone locked as soon as the timer went off so when I unlocked my phone again I had to sign back into the app. When you log into the app it starts you all over so I couldn’t enter the test results. All that sitting and waiting not exiting the app and I still can’t enter my results. For God’s sake make it so you can go in and enter your results even if you exit the app or your phone locks before you enter them. It shouldn’t automatically mark the test as used to the point that you can’t enter results just because you lock it or exit the app for a moment. And please make it so you don’t have to log in every single time you open the app! You have to hover over your phone nonstop to use this app correctly and it’s a huge pain.

It was an extremely annoying process to set up a whole account just to take a test that I couldn’t even complete. I had to enter things like my race, gender, and ethnicity and I’m not sure what importance that holds. How does that relate to a COVID test? Anyway I had to log in again on the website which just left me even more frustrated. Then I had to fill out another questionnaire, which I’m not sure how it related to the context but ok. When I was finally able to hop on a call with a proctor, they asked me for my name, birthday, and a form of ID. I provided all of these, but I ended up not being able to take the test because I didn’t enter my full name when I first made my account. However, when signing up on the app, they didn’t clarify if I should’ve used my full government name or not. They just asked for a name in order to make the account. I never give my full name to sketchy unknown websites such as this one because it makes me uncomfortable. The proctor said I had to call again once I changed the name on my account to match the name that I gave her verbally (my government name). She wasn’t very nice about it, so it made me want to just give up on taking the test all together. I will be getting a test from my doctor instead. I definitely do not recommend this organization to anyone considering working with them.

I am writing this review after trying to get two Covid tests done. 2.5 hours later and we have one result. My fiancé registered as “Zach” when his legal name is Zachary. We waited on hold for 20 minutes for someone to pick up and they told us they’d advise him to change it in the app. He did, waited on hold for 20 more minutes, and the change didn’t go through. He tired again… still didn’t work after waiting on hold for 20 minutes. Then he ended up creating an entirely new account and it finally worked. That took him literally almost 2 hours because they make you make changes and wait on hold again. Then I tried mine and it was still apparently pulling up his name because I didn’t clear the catches on my internet browser. After waiting 35 minutes and being told I have to start all over I gave up. If they just let you spend ten seconds fixing an issue while on the phone it’ll save you a half hour or more of headache and waiting for someone to answer. I’d suggest an estimated timer for wait time. Also to fix quick issues once you finally get a hold of someone. I could’ve driven to a clinic and gotten tested 10 times in the amount of time it took us to take one test.

I have been waiting on line for over 40 minutes despite the "estimated wait time" of 5 minutes! Terrribly disappointed in this. I want my money back. Now I have to scramble to find a pharmacy in France to get a test done as I have NO IDEA IF I WILL EVER BE CONNECTED TO A "CERTIFIED GUIDE".

Hurry.! Trying to use test with proctor. Says network failed, says my device has no audio input of video. Help

In Portugal and just took my and my mother's COVID tests. Problem is, her email and phone are not able to be used in Portugal. How can I obtain her test results?