Contact Parental Control App Support

by TaniSmiles

I was able to download the app to my phone and connect my son’s phone to the app as well. Following the instructions given, I was unable to connect to the AirDroid site on my computer. Even thought my son’s phone was already bound, I kept getting a message stating that no bound devices could be found. I tried all the troubleshooting advice given by the AI support offered within the app, but nothing worked. I uninstalled and reinstalled the app on both our phones, unbound and rebound my son’s phone to the app, restarted my computer, and hard reset both of our phones. Still could get no connection. I sent 2 emails to customer support. 7 days later one is marked “solved” with no response given from support and the other shows open with no support. I now get a message stating that the free trial is over and I have to pay in order to use the app. It would have been nice if this would have worked or if I could at least have gotten a response from support. I am now uninstalling everything and will find another monitoring app.

by MAJESHA

After five days of sending support requests, with zero response, I am giving up, cancelling, and asking for reimbursement. The problem? The app requires third-party software (not provided, instructed, or recommended) to open and manage, but the app doesn’t work in the software. Seems an easy enough fix, with support, but we will never know.

by Pebbles-Rocks

You can’t see out going text on any messaging apps or socials. If you block or limit things it gives them a pop up to ask for permission which will make them aware and they start to search how to disable. Can’t put time limits on calls. Location and other things you try to supervise take a long time to load.