Contact StoreCash Instant Cashback Support

by TunapTheBass

I tried to do this in store, which your app said was an option, to do cashback in store by entering the purchase amount in app and paying for it that way. It didn’t work, I thought whatever, can’t do the cash back option, I’ll just pay normal. The pop up had told me the payment could not process and would not be able to go through. I pay with my normal card. Weeks later I start to get multiple attempts of you guys trying to take out that amount. I then submit a request to delete my account in my data because this is fraudulent charges that you are trying to put on my card, explain what happened and whats happening, and you never get back to me. Why do you have an option to request deleting your account on your app if you don’t respond back and don’t close the account? Why do you still have my card info saved, yet apparently it is nowhere on the app and there’s no option for me to remove it. Genuinely if this does not get resolved, I will report you to the Better Business Bureau, it will give you whiplash. do better.

by WhatTheDickens?

-And then refused to refund it. I informed them that I did not authorize the charge and that I didn’t even know what their app is. Their response was: As a StoreCash user, you were charged the annual fee of $24 for the app, We would like to inform you that we only charge the subscription fee after receiving your consent to be charged. As per our policies, unfortunately, we are unable to offer refunds at this time. I am not a user of this app nor did I authorize the charge. Terrible. I am disputing with my bank now.

-Update, the developer responded with a generic ‘contact us and we’ll help’. I did contact them and they still refused to remove the charge. That still doesn’t help. My bank however, approved the dispute of course because this app charged me without authorization and refused to refund my money. The app still gets an F. Charlatans.

by Ggstjvfhjbfd

Please do NOT get this app! Took money directly out of my bank account. I disputed it and my bank refunded me. I took my card off of the StoreCash app and locked my card through my bank and yet somehow, less than 12 hours later, StoreCash charged me again! They won’t let you change your phone number without you handing them all your info first and them doing it. You can’t delete your account without requesting to delete your account so all of it seems very very sketchy and then my phone got hacked and all kinds of suspicious stuff was going on in my phone and my accounts due to StoreCash. I HAVE IN WRITING WHERE IT SAYS IT’S A FREE APP TO USE NO COST TO YOU HUNDRED PERCENT SAVINGS, AND YET THEY STILL MANAGED TO SLIP IN A MYSTERIOUS $24 AN ANNUAL FEE THAT I NEVER CONSENTED TO. I DID NOT AUTHORIZE.