Are you having issues? Select the issue you are having below and provide feedback to COVID Alert NY.
- The app may have technical issues, such as getting stuck in a continuous pop-up window or draining battery power quickly.
- There is no real app developer support.
Complete guide to troubleshoot COVID Alert NY app on iOS and Android devices. Solve all COVID Alert NY app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at New York State Department of Health, developers of COVID Alert NY.
We never see your location or identity, and no information on the use of COVIDAlertNY can be traced back to you (except your phone number if you explicitly share it with us so our Health Advisors can call you back). This is the official app of New York State, run by the NYS Department of Health side by side with New York’s comprehensive COVID-19 contact tracing effort. 1. You can choose to educate yourself using COVIDAlertNY or requesting a conversation with one of our experienced Health Advisors, again while fully respecting your privacy. Letting you to contribute to the health and safety of your community by alerting others if you yourself test positive, WITHOUT REVEALING YOUR IDENTITY TO ANYONE! 3. COVIDAlertNY ’s source code is available to the public and has been vetted extensively by privacy and security experts. Helping you handle contact with a sick person or a positive test result for COVID-19. COVIDAlertNY leverages a completely private and secure Bluetooth-based technology that Apple and Google developed in conjunction with MIT. Alerting you if a sick person spends 10 mins or more within 6 feet of you, because this puts you at a high risk of catching the coronavirus. 2. Help us Stop the Spread of COVID-19 in New York, in our beloved communities. Share COVIDAlertNY with your friends and family so we can all be safer, together.