Contact Klappið Support
Company Name: Stræto bs.
About: The Klappið app is an official Public transportation payment app, made for
Strætó Iceland (the Administrative body for public transportation in the
capital area of Iceland). The purpose of the app is to provide payment
possibilities of various sorts in public transportation, including single
tickets and period passes (such as monthly or yearly passes) for the citizens
and guests of Reykjavík.
Klappið Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Stræto bs.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Klappið Website
Privacy Policy: https://www.straeto.is/en/user-information/terms-and-conditions/privacy-policy
Developer: Strætó bs.
Can I trust Klappið app?
Protect your data and wallet. We investigate the developer's website (Klappid.is), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
If from out of country… find another way
by Tourist From Another Country
I’d give this zero stars if possible. I am from USA and struggled all trip to use this app. It wouldn’t accept my foreign phone number, so I had to login as anonymous every single time. Therefore, I had to enter my credit card info every time. It was a pain. And if I bought the ticket too early, it would log me back out after it had charged me. I got charged for about 3-4 tickets that I did not use simply from it kicking me off the app at sometime during the process. So my suggestion, if you aren’t from Iceland….don’t. I finally found bus tickets at the 10-11 that was in physical format and you could pay for uses vs. time periods. Do this if at all possible.
Honestly, I don’t know why they haven’t fixed this as tourism is a big part of the economy for them. It’s like they didn’t even consider out of country visitors when developing this app. It definitely needs help.
Poorly programmed
by Cmdr. Bond
This app is poorly written. I lead a group 30 or so US visitors trying to use Strætó. Only 3/4 of the group can receive the text message required for linking a phone númer to the app. Anonymous login can only be linked to your account on the Klappið website if you haven't already made that account! If that account already exists it throws a runtime error. Also be sure you don't accidentally type in the wrong email address either. That appears to be a non-recoverable problem. Even reinstalling the app doesn't fix the fact that it insists it has already sent you an email. The programmers haven't included the option to resend or change the address at that juncture. Not impressed.
Klapp forritarar og forráðamenn: lesið nú þessar kvartanir hér í þessum umfjöllum og gerið eitthvað í þessu.
Inaccurate real-time updates, useless login system
by Gjchgbfvf
If you didn't need to buy tickets on this app it would never get used. For an app that has realtime location and timetable updates, you would expect accuracy to the the first priority. Instead, the timetables on the app and estimates it provides for bus locations are not even consistent. And in some cases don’t even align with the buses actual schedule. This can be weighed out of your favor when the timetable on the app says 8:35, the trip planner says 8:30, and the schedule at the bustop says 8:25, meaning if you follow the app, you miss your bus.
Continual login errors notwithstanding, I will not be planning my bus trips with this app in the future.
Have a Problem with Klappið? Report Issue
Why should I report an Issue with Klappið?
- Pulling issues faced by users like you is a good way to draw attention of Klappið to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Klappið customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Klappið.
