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My friends and I ordered from the company together. We chose a time window and we all received texts from the company saying that the items were about to be picked up and delivered. They did not deliver during the promised time so we contacted them. Their response was that the delivery window was actually another day, which was a total lie. None of us saw the date when we submitted the order. The app promises 2 hour delivery and if it ships in 2 days it sounds like false advertisement. We all rescheduled out outdoor plans and waited at home for the delivery which did not happen. Please don’t blame your customer for your mistakes, it will kill your business.

The concept is really awesome but the unreliable delivery is really disappointing. I used the app to treat myself for my birthday and my friends used to app to send me some gifts and several of our orders were never delivered. After a lot of confusing back and forth with customer service 2/3 of the missing packages were redelivered but as of today I’m still missing one. This app would have been great for Christmas shopping but because of this experience I don’t think I’d be able to trust them with delivery, especially with high priced items. One of my friends said it’s confusingaf not fastaf.

I really liked the notion of this app and what it solves for also the actual inventory. I recommended the app to a few friends. ALL of us had items missing when the order came which leads me to believe it wasn’t the delivery person but faulty software. The key to keep a delivery app running is to DELIVER the items request. It would’ve been fine if it were 100 of items but we all bought a bag of maybe 2-4 items and to even have one from the order missing is just plain bad customer service.