Flip what the world has told you about diets upside down
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Listed below are our top recommendations on how to get in contact with Wondr Health. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Wondr Health. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Naturally Slim, Inc.
58.82% Contact Match
Developer: Naturally Slim
E-Mail: [email protected]
Website: Visit Wondr Health Website
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The newest version of he NS app is IMO a complete fail. Presentation and function are inferior to the previous app (which fortunately still works) and the most recent previous app was inferior to the one prior to that. Each successive attempt by some techie to leave their mark on NS, saddens me. One small example...Two versions ago the timer worked great. Beeped when it was suppose to and was easily accessible. The prior version to this one made unnecessary changes to the timer. This newest version is significantly more hideous and makes it practically unusable. Everything about the “enhanced” app is a complete turn off for me, and that is coming from someone who looks forward to new and improved tech, so I’m not one to not like it just because it’s different. I anticipate deleting this sophomoric version and using the old one until it no longer functions, then just not using a NS app at all. Too bad. The rest of the program is so good, one would hope the tech aspect would continually evolve and become better. Instead it has repeatedly regressed over time.
When I try to enter meals, steps, or weight, it is very hard to do so. Adding documentation outside of “today” or real-time ends up in confusion. Currently, if I try to add a measure for yesterday (October 16th), I need to spin a monthly wheel to dial back. The problem is that I only see the months of November and December, not October, in the wheel. The number dates are not even visible, although I can tell that they are there in the background. I accidentally hit the area where the date numbers should be. I saw the numbers changing for my entry date. Given all of these work arounds, I am left to enter my information using invisible wheels of information! Kind of crazy! This should have been caught with testing prior to release.
This app is poorly designed. Some videos don’t work or app crashes. In fact, the app crashes a lot, sometimes out of the blue for no apparent reason. Has a timer for logging meals, metrics and to help with determining when your full or still hungry during meals - it has no audio just haptics and no option to use one or both. I just use the timer that comes with my phone instead. I don’t link to any metrics. They’re just SC’s. I don’t give much information except weight and log time if they’re tracking that. You’re locked into only viewing videos for a specific week you are on, but when using the app or logging in via web browser I was still locked out of viewing all videos allowed for that week of training. Supposed to be coaching available, but it is through a chat section of their website. I waited close to 48 hours for a response on chat. If you want to speak with a coach you have to use a web browser to get to the support page and put in a request. It is not available in the app.
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