Contact BitOasis Support
Company Name: BitOasis Technologies FZE
About: Welcome to BitOasis, the region’s most trusted crypto exchange,
We have
designed a simple, user-friendly app to buy, sell and swap Bitcoin (₿),
Ethereum (Ξ), Solana (SOL), Cardano (ADA), Dogecoin (Ɖ), Litecoin (Ł) and
other crypto coins with large market caps.
Join the future of finance!
With
BitOasis you can:
- Buy & Sell Bitcoin (₿) & other cryptocurrencies in USD or
your local currency.
BitOasis Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit BitOasis Website
Privacy Policy: https://bitoasis.net/en/page/privacy-policy
Developer: BitOasis
4 Most reported problems 😔💔
I am very disappointed. I have been using this account for a long time, and suddenly my account was blocked without any notification. When I contacted support, they informed me that the account was blocked due to verification requirements. They asked me to provide my bank statement, payslip, and also requested that I show my debit and credit cards during a video call. I already completed the verification process when I created my account, including both Tier 1 and Tier 2 verification. Now they are repeatedly asking me to connect to a video call and show my cards, which feels unusual and is something I have never experienced before. If additional verification is required, it would make more sense to verify through OTP or email login verification. This current process seems very different and uncomfortable. I kindly suggest that people think carefully before investing on this platform. Once my account is reopened, I plan to withdraw all my assets and close the account because I am concerned about what additional requirements might be asked in the future.
Unable to sign in and withdraw assets
by Jay T 2402
For everyone out here using Bitoasis, do some research as this company has been convicted and blocked by the UAE government from operating. There are several other Arab countries that still allow its operation for now. I suggest to try to get your assets back and close your account. The support teams are incompetent, my withdrawals never arrived and I have been in the crypto sphere for many years. This is nothing new except if an exchange provides incorrect information or criminal conduct. The UAE is one of the most crypto friendly countries so if VARA blocks its operation, there is something very wrong. Signing in is no longer possible. The chat on WhatsApp support is of no use and tries to extend time for intensions beyond my understanding. Please get your money out while you can as this is about to go bad, these companies give the crypto industry a bad name.
Complete waste of time!
by BruceWang00
I registered, completed Tier 1 verification, and successfully transferred crypto to BitOasis. However, my attempt to deposit funds from a linked bank account resulted in my account being locked. Despite confirming it wasn't a bank issue, the first-level support proved ineffective. After escalation, a BitOasis representative called, stating my Tier 1 verified account was locked without a clear explanation. They insisted on a video chat for verification, offering no alternatives. Refusing video chat, my account remains locked, rendering funds inaccessible. I find this platform unreliable and won't use it again.
Deposit problem
by Jafmus
Very bad customer service and unacceptable delays. I transferred yesterday funds to my account and they did not deposit them because of issues with their bank and delays from their side. They made me loose a significant trade opportunity. Their customer service team replies very sporadically to emails and they do not clarify specifically what is required. Worst thing is that you cannot reach them by phone…my funds have not been credited yet and it is very frustrating. Find a better exchange if you want your deposits to actually work on time.
Have a Problem with BitOasis: Buy Bitcoin & Crypto? Report Issue
Why should I report an Issue with BitOasis: Buy Bitcoin & Crypto?
- Pulling issues faced by users like you is a good way to draw attention of BitOasis: Buy Bitcoin & Crypto to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a BitOasis: Buy Bitcoin & Crypto customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BitOasis: Buy Bitcoin & Crypto.
