nRF Connect Device Manager Status

Last Updated on 2024-10-09 by Nordic Semiconductor ASA

I have a problem with nRF Connect Device Manager

Are you having issues? Select the issue you are having below and provide feedback to nRF Connect Device Manager.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with nRF Connect Device Manager? Report Issue

Common nRF Connect Device Manager Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot nRF Connect Device Manager app on iOS and Android devices. Solve all nRF Connect Device Manager app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

nRF Connect Device Manager iPhone Issues and Solutions

nRF Connect Device Manager iOS app crashes, not working, errors
nRF Connect Device Manager iOS app network issues
nRF Connect Device Manager on iOS has black/white screen

nRF Connect Device Manager Android App Issues and Solutions

nRF Connect Device Manager has errors/crashing/not working
nRF Connect Device Manager server network connectivity issues
nRF Connect Device Manager has black screen

nRF Connect Device Manager iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever nRF Connect Device Manager app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix nRF Connect Device Manager app crashes or not working on Iphone (iOS):

Close and restart the nRF Connect Device Manager app on iPhone
Update nRF Connect Device Manager app to the Latest Version for iOS
Uninstall and reinstall nRF Connect Device Manager iPhone app
Update your iPhone to the latest iOS version

Fix nRF Connect Device Manager on iPhone unable to connect to server/internet connection issues::

To resolve nRF Connect Device Manager network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix nRF Connect Device Manager black/white screen (blank screen) on iPhone:

Follow the nRF Connect Device Manager iOS app troubleshooting guide Here →

nRF Connect Device Manager Android App Issues and Solutions

Fix nRF Connect Device Manager not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent nRF Connect Device Manager app issues:

Force Stop the nRF Connect Device Manager App
1. On android, goto "Settings" » click nRF Connect Device Manager app. » click "Force Stop".

Update nRF Connect Device Manager to the latest version on PlayStore

Clear nRF Connect Device Manager App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "nRF Connect Device Manager app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch nRF Connect Device Manager.

Fix nRF Connect Device Manager unable to contact server/ nRF Connect Device Manager internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click nRF Connect Device Manager » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got nRF Connect Device Manager » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch nRF Connect Device Manager on android.

Solve nRF Connect Device Manager black/white screens issue on Android:

Follow the nRF Connect Device Manager android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nordic Semiconductor ASA, developers of nRF Connect Device Manager.

About this app

nRF Connect Device Manager is a generic tool for updating and managing devices running nRF Connect SDK supporting Device Manager module over Bluetooth LE (aka Management Subsystem, Mcu Manager, SMP Server).