Contact Varo Bank Support

by OpieNovak

I have been using Varo Bank for about a month now. The first two weeks went fine, no real issues. I got all of my funds transferred into their bank, and then they froze my account, stating that there was a problem with their system that should be cleared up by the end of the day. So I waited. 2 days later, I still have no access to my money. I call again, each time with over an hour hold time. I get another rep that tells me the same thing, almost word for word like it’s memorized. You’ll have your funds by the end of today, tomorrow at the latest. I wait a couple more days, spend an hour and a half on hold. Same memorized speech. I’m leaving for a work trip in an hour with a $20 bill and a prayer that they will fix it so I can get home. My mortgage is past due, bills are stacking up, and all my money is controlled by Varo. After explaining this to the rep, he just hung up on me. I’m completely at a loss here with no money, and now am seeking legal action to obtain my funds and close that account. Oh yeah, I can’t even close my account, did I mention that? This company has cleaned out all of my funds overnight, and I’ve had it. Stay away!

by April Scarlett

This bank is the WORST bank in the history of online banks! They are never on time with stuff they mail you, customer service is absolutely horrible, and if you have to call them don’t expect any kind of help! The app is terrible and you can’t do anything with your money until you receive the card even if it’s a varo to varo transfer, which has nothing to do with a card! Hardly any kind of transfer is instant! It’s all around a horrible bank! I sat in the dark for 4 days all because my card didn’t come on time and customer service couldn’t help me in any kind of way with “MY” Money to pay my lights until the card came! I was supposed to receive said card on Friday well it didn’t come, even though the crappy app said the 14th which was 3-4 days before the Friday date that customer service told me. They also preceded to tell me they couldn’t give me my card number over the phone! I was gonna connect it to my Chime (awesome bank btw)and transfer my money out which they couldn’t help me with. So once I finally get my money out of this bank and turn my electric on I will definitely be closing my account down!!!

by Philly_Meggz

I loved this bank and referred them to all my friends but when I got the $50 bonus for doing so they took it back 33 days later. They just locked me out of my account because my husband put us in a family plan with AT&T and they gave us new phone numbers but I still have the same phone. So I had noticed that my save my change feature was really going right in their pockets because they don’t put it in my savings account, 2 months ago I made a purchase for $27 and had $87 in my account my remaining bal was $16 how is that possible? I just had $280 in my main account and $105 in my savings so since I’ve got a new number I cannot access that money, my card is being declined and I called and they said that my balance is $0 that all my money was transferred but they don’t know where or to whom! So they have been stealing my money for a year now and now they completely screwed me over. They are now saying that I haven’t had an account with them since November 2020 when I just had $1000 deposited into my account in the 23rd of this month! The representative who updated my phone number 7 times said she has never seen anything like this and she is very sorry but she doesn’t know how to help me. So beware and pay close attention, keep your own documentation of spending and your in a note book do not depend on the app like I did! Good Luck 🤞🏽