Contact Varo Bank Support

I loved this bank and referred them to all my friends but when I got the $50 bonus for doing so they took it back 33 days later. They just locked me out of my account because my husband put us in a family plan with AT&T and they gave us new phone numbers but I still have the same phone. So I had noticed that my save my change feature was really going right in their pockets because they don’t put it in my savings account, 2 months ago I made a purchase for $27 and had $87 in my account my remaining bal was $16 how is that possible? I just had $280 in my main account and $105 in my savings so since I’ve got a new number I cannot access that money, my card is being declined and I called and they said that my balance is $0 that all my money was transferred but they don’t know where or to whom! So they have been stealing my money for a year now and now they completely screwed me over. They are now saying that I haven’t had an account with them since November 2020 when I just had $1000 deposited into my account in the 23rd of this month! The representative who updated my phone number 7 times said she has never seen anything like this and she is very sorry but she doesn’t know how to help me. So beware and pay close attention, keep your own documentation of spending and your in a note book do not depend on the app like I did! Good Luck 🤞🏽

Since Varo received their charter to become a bank there has been nothing but ongoing issues with them ever since. From glitches with activation to account glitches, swiping your card and paying for items glitches, weird account error message glitches...I got annoyed with it all and moved my DD back to Chime temporarily hoping that maybe one day Varo will get it together and I would potentially switch back. I did leave my account opened to deposit and cash checks via mobile deposit. They used to have a great turn around time with that. I have been using this service for over a year or two. Well now they are slacking in that area also. Banks make their money based on how much funds you hold in your account at the end of the day. So you would think they would be doing everything they can to keep their customers happy. Hmph not this bank. It was fine when they were Varo Money. I don’t understand why they chose to switch over. It’s been nothing but chaos ever since. I’m to the point where I am so disappointed with these folks that I am about to close my account completely. I gave them the benefit of the doubt. I gave them many chances and months to redeem themselves. I’m so disappointed especially after speaking so highly of their services. It’s very saddening and very unfortunate.

I’ll just keep adding to this until someone does something. Varo emailed me after the review below. Nothing since 11/22 and nothing back from my email on 11/26 asking for an update. The issue is still there. NO View Card button unless I close the app and start over. I even spoke to a phone rep before writing this - they said they’d escalate it and email me, that didn’t happen. I’m about to close my account. Original review: I switched to Varo from another online bank that constantly had technical issues. It’s been fine until recently. Upon logging in, the View Card button is gone, and I have to close the app and start over to make it reappear. Every single time. I updated the app, did the software update, etc. I submitted a support request, and finally got an “automated” email six days later with seven different suggestions for login help. I don’t need help logging in. I need you to fix this issue that only started a couple weeks ago. It’s very inconvenient. I use the View Card feature all the time to lock and unlock my card since I had my old debit card number stolen. Make it easier to connect with an actual person. Don’t take almost a week to respond and then send me a bunch of mumbo jumbo that has nothing to do with my request. Obviously no one read it. Not happy.